Read more

Caredig; Swansea; On-site; GBP 35,000 - 43,000; Full time

Job summary

Caredig is seeking an experienced Senior Community Housing Officer to lead a dedicated team, support tenants to sustain their homes, and help shape innovative housing services in Swansea and surrounding areas.

You will oversee tenancy management, address anti-social behaviour, and build partnerships with local authorities while driving service improvements. The role requires a driving licence and previous housing management experience.

Qualifications

• Experience in housing management.
• Must have a valid driving licence and access to a vehicle.

Responsibilities

• Leading, coaching, and developing a team of Community Housing Officers.
• Managing tenancy, estate, and community issues across patch.
• Supporting tenants through early intervention and prevention approaches.
• Managing anti-social behaviour and tenancy breaches.
• Building partnerships with local authorities and external agencies.
• Promoting tenant involvement and community engagement initiatives.
• Monitoring performance and ensuring compliance with policies and procedures.

Skills

Housing management experience

Driving licence

Access to a vehicle

Job description

We're looking for an experienced Senior Community Housing Officer to lead a dedicated team, support tenants to sustain their homes, and help shape innovative housing services. If you're passionate about creating thriving communities and want a role where your expertise genuinely changes lives, we'd love to hear from you.

Job Title: Senior Community Housing Officer

Contract: Permanent

Hours: 35 hours per week, Monday to Friday

Salary: £38,700 per annum

Essential: Driving licence and access to a vehicle

Previous housing management experience required

We do not offer sponsorship

Closing Date: Sunday 20th September 2026 at 23:59pm

Interview Date: Tuesday 6th October 2026

About the Role

As a Senior Community Housing Officer, you will lead a team of Community Housing Officers and support the delivery of high-quality tenancy management, empty homes, customer service, and community safety services. Working closely with the Operational Manager, you will help drive service improvements while ensuring tenants receive proactive support to sustain their tenancies.

Key responsibilities include:

• Leading, coaching, and developing a team of Community Housing Officers
• Managing tenancy, estate, and community issues across your patch
• Supporting tenants through early intervention and prevention approaches
• Managing anti-social behaviour and tenancy breaches
• Building strong partnerships with local authorities and external agencies
• Promoting tenant involvement and community engagement initiatives
• Monitoring performance and ensuring compliance with policies and procedures