Housing Officer

Niyaa People Ltd; Canterbury; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Competitive hourly rate

Temporary contract

Job summary

Niyaa People Ltd is seeking an experienced Housing Officer to join a well-established Housing Association across Kent on a temporary basis. You will manage a designated patch, delivering tenancy management and high-quality housing services.

The role requires strong communication, ASB handling, and the ability to work with internal teams and residents. Hybrid working and a competitive hourly rate are offered.

Qualifications

• Experience as Housing Officer in a Housing Association or Local Authority.
• Strong tenancy management knowledge in social housing.
• Ability to manage a housing patch independently.
• Excellent communication and customer service skills.

Responsibilities

• Manage a designated patch of properties, providing an effective and customer-focused housing management service.
• Deliver all aspects of tenancy management, including sign-ups, tenancy sustainment, breaches of tenancy, ASB, neighbour disputes and tenancy enforcement.
• Conduct estate inspections and ensure communal areas are maintained to a high standard.
• Carry out home visits and maintain regular contact with residents.
• Work closely with internal teams and external agencies to resolve tenancy-related issues.
• Support residents to sustain their tenancies and promote successful communities.
• Identify and escalation safeguarding concerns where appropriate.
• Monitor and manage rent-related issues, making referrals where necessary.
• Maintain accurate records and update housing management systems in a timely manner.

Skills

Tenancy management

Customer service

Organisation

Communication

ASB handling

Job description

We are currently recruiting for an experienced Housing Officer to join a well-established Housing Association covering a patch across Kent on a temporary basis.

This is an excellent opportunity for an experienced housing professional with a strong background in tenancy management and delivering high-quality housing services within the social housing sector.

Key Responsibilities of a Housing Officer:

• Manage a designated patch of properties, providing an effective and customer-focused housing management service.
• Deliver all aspects of tenancy management, including sign-ups, tenancy sustainment, breaches of tenancy, ASB, neighbour disputes and tenancy enforcement.
• Conduct estate inspections and ensure communal areas are maintained to a high standard.
• Carry out home visits and maintain regular contact with residents.
• Work closely with internal teams and external agencies to resolve tenancy-related issues.
• Support residents to sustain their tenancies and promote successful communities.
• Identify and escalation safeguarding concerns where appropriate.
• Monitor and manage rent-related issues, making referrals where necessary.
• Maintain accurate records and update housing management systems in a timely manner.

What We’d Love to See:

• Previous experience working as a Housing Officer within a Housing Association or Local Authority.
• Strong knowledge of tenancy management within social housing.
• Experience managing a housing patch independently.
• Confident dealing with ASB, tenancy breaches and resident enquiries.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage a varied workload.
• Full UK driving licence and access to a vehicle - essential.

Benefits of this Housing Officer role:

• Competitive hourly rate
• Hybrid working
• Temporary contract with a well-established Housing Association
• Opportunity to work across a varied Kent housing patch
• Supportive working environment
• Immediate opportunity for an experienced Housing Officer