Housing Mobility & Allocations Officer

Adecco; Greater London; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

Adecco is seeking an experienced Under-Occupation Officer in Croydon to join a Housing Needs and Assessments team. This hybrid role requires 36 hours weekly over Mon-Fri, with 3 days office and 2 days remote, under a 3-month contract with potential extension.

You will advise tenants, manage caseloads, and support moves to suitably sized homes, liaising with partners and authorities to improve resident outcomes.

Qualifications

• Knowledge of housing allocations processes and housing mobility schemes.
• Experience working with members of the public in a customer-facing environment.
• Understanding of working within budgetary constraints.
• Experience managing a varied workload and meeting performance targets.

Responsibilities

• Provide advice, guidance and practical support to under-occupying households looking to move to more suitable accommodation.
• Manage a caseload of residents, undertaking assessments, home visits, risk assessments and support plans.
• Promote housing mobility initiatives, including mutual exchanges and other rehousing schemes.
• Organise and support promotional events, open days and outreach activities.
• Liaise with housing associations, local authorities, landlords, contractors and support agencies to facilitate successful moves.
• Maintain accurate case records, reports and service databases.
• Respond to enquiries from residents, councillors, partner organisations and other stakeholders.
• Assist in the development and implementation of housing initiatives, policies and procedures.
• Monitor expenditure associated with the scheme and support project work as required.
• Deliver presentations, briefings and reports to a range of audiences.

Job description

Adecco is seeking an experienced Under-Occupation Officer in Croydon to join a Housing Needs and Assessments team. This hybrid role requires 36 hours weekly over Mon-Fri, with 3 days office and 2 days remote, under a 3-month contract with potential extension.

You will advise tenants, manage caseloads, and support moves to suitably sized homes, liaising with partners and authorities to improve resident outcomes.