Housing Allocations Officer

Vivid Resourcing Ltd; Greater London; On-site; GBP 28,000 - 33,000; Full time

Job summary

Vivid Resourcing Ltd is seeking a Housing Allocations Officer for a Local Authority in Surrey. The role focuses on assessing applications, managing the housing register and allocating social housing in line with policy and legislation.

You will deliver a fair, efficient allocations service and provide excellent customer support to applicants and stakeholders while handling enquiries and maintaining records.

Qualifications

• Experience in Housing Allocations or related Local Authority housing role.
• Solid understanding of housing allocations legislation and statutory guidance.
• Experience managing housing applications and allocations cases.
• Knowledge of Choice Based Lettings systems.
• Excellent communication, decision-making and organisational skills.
• Able to work independently with a varied caseload.
• Experience with housing management systems is desirable.

Responsibilities

• Assess and process housing applications per the Housing Allocations Scheme.
• Determine eligibility, qualification, and priority for housing applicants.
• Maintain housing register records, ensuring accuracy.
• Administer CB Lettings and property allocation processes.
• Conduct reviews of applications and banding decisions.
• Provide housing advice and guidance to applicants.
• Liaise with Registered Providers, landlords, support agencies and internal teams.
• Investigate changes in circumstances and reassess housing needs.
• Ensure compliance with housing legislation, policies and service standards.
• Handle enquiries, complaints, and correspondence professionally.

Skills

Housing Allocations

Housing Needs

Housing Register

Choice Based Lettings

Communication

Organisation

Tools

Northgate

Civica

Jigsaw

Job description

Housing Allocations Officer

Location: Surrey

Rate: £20.00 - £24.00 per hour

Contract: 6 Months

Working Pattern: Full Time

Housing Allocations Officer required for an established Local Authority in Surrey on an initial 6-month contract.

The successful candidate will be responsible for assessing housing applications, managing the housing register, and allocating social housing in accordance with legislation, policy, and local procedures. You will play a key role in delivering a fair and efficient allocations service while providing excellent customer support to applicants and stakeholders.

Key Responsibilities:

• Assess and process housing applications in line with the Housing Allocations Scheme.
• Determine eligibility, qualification, and priority for housing applicants.
• Manage and maintain housing register records, ensuring information is accurate and up to date.
• Administer Choice Based Lettings (CBL) and property allocation processes.
• Conduct reviews of housing applications and banding decisions.
• Provide housing advice and guidance to applicants regarding their housing options.
• Liaise with Registered Providers, landlords, support agencies, and internal departments.
• Investigate changes in circumstances and reassess housing needs where required.
• Ensure compliance with relevant housing legislation, policies, and service standards.
• Handle enquiries, complaints, and correspondence in a professional and timely manner.

Requirements:

• Previous experience working within Housing Allocations, Housing Needs, Housing Register, or a similar Local Authority housing role.
• Strong understanding of housing allocations legislation and statutory guidance.
• Experience managing housing applications and allocations cases.
• Knowledge of Choice Based Lettings systems.
• Excellent communication, decision-making, and organisational skills.
• Ability to work independently and manage a varied caseload.
• Experience using housing management systems such as Northgate, Civica, Jigsaw, or similar is desirable.