Housing Manager

Waythrough; Nottingham; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Annual leave 27 days

Pension 4.5% employer contribution

Life assurance 3× annual salary

Birthday leave

Cycle to Work

Employee Assistance Programme

Discounts and rewards

Job summary

Waythrough in Nottingham is seeking an experienced Housing Manager to lead a team delivering high-quality housing and tenancy services across the region. You will provide day-to-day support, guidance, and oversight to keep properties safe, compliant, and well-managed while helping residents sustain their tenancies.

You will drive performance, meet KPIs and Tenant Satisfaction Measures, and work with colleagues and partners to continuously improve services.

Qualifications

• Experience in housing management, including tenancy sustainment.
• Strong knowledge of arrears, tenancy processes, and safeguarding.
• Ability to prioritise and make sound decisions.
• Excellent communication with diverse stakeholders.
• Desirable housing/management qualification.

Responsibilities

• Lead a team delivering housing and tenancy services.
• Manage property performance including voids and arrears.
• Provide guidance on safeguarding, risk and anti-social behaviour.
• Monitor KPIs and Tenant Satisfaction measures.
• Support audits, inspections, and service improvements.
• Build relationships with partners and residents.

Skills

Leadership

Housing management

Stakeholder engagement

Safeguarding

Decision making

Communication

Job description

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

As the Housing Manager, you will lead a team delivering high-quality housing management and tenancy sustainment services across your region. You'll provide day-to-day support, guidance, and oversight to ensure properties are safe, compliant, and well-managed, while helping residents maintain their tenancies.

You’ll play a key role in driving performance, meeting KPIs and Tenant Satisfaction Measures, and working collaboratively with colleagues and stakeholders to continuously improve services.

Key Duties

• Lead and support a team delivering housing and tenancy services
• Manage property performance, including voids, arrears, and compliance
• Provide guidance on safeguarding, risk, and anti-social behaviour
• Monitor performance against KPIs and ensure accurate reporting
• Support audits, inspections, and service improvements
• Build strong relationships with internal and external partners
• Promote resident engagement and involvement

About You

You’ll be an experienced housing professional with strong leadership skills and a passion for delivering quality services.

You will have:

• Experience in housing management, ideally with vulnerable or complex needs
• Strong knowledge of tenancy management, arrears, and housing processes
• The ability to manage priorities and make sound decisions
• Excellent communication and stakeholder engagement skills
• A proactive, solutions-focused approach

A relevant housing or management qualification (or willingness to work towards one) is desirable.

What We Offer

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation