Administrator (Chester, Cheshire)

Recovery Focus; Chester; On-site; GBP 26,000 - 28,000; Part time

Benefits offered by this job

27 days annual leave

Employer pension contribution

Life assurance

Enhanced sick pay

Birthday leave

Professional qualifications refund

GP access

Employee assistance programme

Cycle to work

Discounts and perks

Job summary

Waythrough is recruiting an Administrator for Tower House in Chester to join the team on a part-time basis (16 hours per week). You will support the Service Manager with financial records, invoices, client funds and general administration to help the service run smoothly.

Role requires 12+ months' admin experience, strong IT skills with Microsoft Office, and good numeracy. You will interact with residents, external agencies and colleagues, ensuring professional communication and accurate records.

Qualifications

• At least 12 months' administrative and/or secretarial experience.
• Experience of maintaining and reviewing office systems and procedures.
• Experience of completing financial records or returns.
• Experience of attending meetings and producing accurate minutes.
• Good IT skills, including confidence using Microsoft Office.
• Strong keyboard and general administrative skills.
• Good numeracy skills with excellent accuracy and attention to detail.
• The ability to organise and prioritise your own workload and work effectively under pressure.
• Good verbal communication skills and the ability to relate to a wide range of people.
• Reception experience and an understanding of welfare benefits systems would be advantageous.

Responsibilities

• Maintain accurate financial records, including petty cash, client funds and other financial transactions.
• Process invoices, funding claims, staff expenses and other financial information accurately and on time.
• Support the Service Manager with financial returns, expenditure information and budget preparation.
• Liaise with Finance, benefit agencies, suppliers and other organisations as required.
• Maintain effective filing, diary, holiday and other administrative systems.
• Respond professionally to telephone enquiries from external agencies, prospective residents and others contacting the service.
• Provide general administrative support, including correspondence, reports and word processing.
• Take and distribute minutes and help coordinate staff and service meetings.
• Support the administration involved when residents join or leave the service, ensuring relevant documentation is completed.
• Order office, cleaning and first-aid supplies while ensuring value for money.
• Handle confidential information appropriately and maintain accurate, up-to-date records.

Skills

Administrative experience

Office systems

Financial records

Minutes taking

Microsoft Office

Typing / keyboard skills

Numeracy

Workload management

Verbal communication

Reception experience

Job description

Administrator – Chester, Cheshire

Location: Tower House, Supported Housing. Working Hours: 16 hours per week. Contract Type: Permanent - Part time. Salary: £25,877.80 - £28,453.69 per annum (FTE), pro rata for 16 hours per week. Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community. Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Service

Tower House is a 24-hour supported housing service based in Chester. We support people experiencing mental health difficulties to manage their accommodation and work towards independent living and greater involvement in their local community.

About the Role

We’re looking for an organised and reliable Administrator to join our team at Tower House on a part-time basis. Working closely with the Service Manager and wider team, you’ll play an important role in keeping the service running smoothly by providing high-quality administrative and financial support. This is a varied role covering everything from maintaining financial records, processing invoices and managing client funds to responding to enquiries, maintaining service records, coordinating meetings and supporting the day-to-day administration of the service. You’ll have contact with colleagues, residents, prospective residents and external agencies, so you’ll need to be approachable, professional and confident communicating with a wide range of people.

What You’ll Do

• Maintain accurate financial records, including petty cash, client funds and other financial transactions.
• Process invoices, funding claims, staff expenses and other financial information accurately and on time.
• Support the Service Manager with financial returns, expenditure information and budget preparation.
• Liaise with Finance, benefit agencies, suppliers and other organisations as required.
• Maintain effective filing, diary, holiday and other administrative systems.
• Respond professionally to telephone enquiries from external agencies, prospective residents and others contacting the service.
• Provide general administrative support, including correspondence, reports and word processing.
• Take and distribute minutes and help coordinate staff and service meetings.
• Support the administration involved when residents join or leave the service, ensuring relevant documentation is completed.
• Order office, cleaning and first-aid supplies while ensuring value for money.
• Handle confidential information appropriately and maintain accurate, up-to-date records.

To Succeed in This Role, You’ll Need

• At least 12 months' administrative and/or secretarial experience.
• Experience of maintaining and reviewing office systems and procedures.
• Experience of completing financial records or returns.
• Experience of attending meetings and producing accurate minutes.
• Good IT skills, including confidence using Microsoft Office.
• Strong keyboard and general administrative skills.
• Good numeracy skills with excellent accuracy and attention to detail.
• The ability to organise and prioritise your own workload and work effectively under pressure.
• Good verbal communication skills and the ability to relate to a wide range of people.
• Reception experience and an understanding of welfare benefits systems would be advantageous.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Interviews will be held on a rolling basis as suitable candidates apply, and we reserve the right to close the vacancy early if a successful candidate is appointed.

Closing Date: 2026-10-09

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.