Administrator

Waythrough View All Jobs; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Life assurance (3x salary)

Job summary

Waythrough is seeking an organized administrative professional to provide full support across services in a busy environment. You will be the first point of contact for clients, coordinate enquiries, and help maintain appointment systems and records.

The role requires experience in customer facing admin work, proficiency with Microsoft Office, and familiarity with data recording and auditing processes. Join a supportive charity focused on mental health and social care in England.

Qualifications

• NVQ 2 in business administration (or equivalent) or demonstrable experience.
• Experience in a customer facing administrative role.
• Knowledge of quality systems and audit requirements.
• Experience in cash handling, petty cash reconciliation and generic admin duties.
• Proficient in Microsoft Office programmes.
• Ability to collate and disseminate information.
• Administrative skills, including experience of working within electronic monitoring and recording systems.

Responsibilities

• Act as the first point of contact for clients and visitors and coordinate timely responses to enquiries via telephone, email, text and website.
• Welcome and signpost contacts to service staff and relevant partners.
• Coordinate and manage booking of assessments and appointments; signpost to duty workers as needed.
• Maintain and monitor lone working system and contribute to community outreach site coordination where applicable.
• Manage room bookings and arrange refreshments and meeting logistics.
• Attend meetings and take minutes when required.
• Ensure data is accurately entered and recorded in required systems.
• Support quality assurance and audit activities by collecting and presenting performance data.

Skills

Customer service

Data entry

Organization

Communication

Record keeping

Microsoft Office

Information dissemination

Administrative tasks

Education

NVQ 2 in business administration

Tools

Excel

Access

Theseus

Job description

To provide the full range of administrative support to your service, ensuring the service operates efficiently and effectively on a day-today basis. What You’ll Do:

• Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.
• Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.
• Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.
• Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues.
• Where relevant identify, facilitate and organise use of community outreach and satellite sites for service provision.
• Maintain electronic and manual appointment systems and complete referral information as appropriate.
• Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines.
• Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.
• Attend meetings and take minutes when required.
• Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements.
• Understand and be able to work within a quality assurance system on a day-to-day basis.
• Understand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met.
• Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures.
  NVQ 2 in business administration (or equivalent) or demonstrable related experience.
• Previous experience in a customer facing administrative role.
• Knowledge of quality systems and audit requirements.
• Experience in cash handling, petty cash reconciliation and generic admin duties.
• Proficient in Microsoft Office programmes.
• Ability to collate and disseminate information.
• Administrative skills, including experience of working within electronic monitoring and recording systems.
  Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.
What We Offer We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package: 27 days' annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days' annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.