Housing Manager

Waythrough; East Ham; On-site; GBP 39,000 - 56,000; Full time

Benefits offered by this job

Annual leave 27–32 days

Pension scheme

Life assurance

Sick pay

Birthday leave

Professional fees

GP access

Employee support

Rewards scheme

Cycle to work

Job summary

Waythrough in the Northwest is seeking a Housing Manager to lead a team delivering high‑quality housing management and tenancy sustainment services across the region. You will oversee day‑to‑day operations to ensure properties are safe, compliant and well‑managed while helping residents sustain their tenancies.

You’ll drive performance against KPIs and Tenant Satisfaction Measures, with regional travel as required.

Qualifications

• Experience in housing management, ideally with vulnerable or complex needs.
• Strong knowledge of tenancy management, arrears, and housing processes.
• Ability to manage priorities and make sound decisions.
• Excellent communication and stakeholder engagement skills.
• A proactive, solutions-focused approach.

Responsibilities

• Lead and support a team delivering housing and tenancy services.
• Manage property performance, including voids, arrears, and compliance.
• Provide guidance on safeguarding, risk, and anti-social behaviour.
• Monitor performance against KPIs and ensure accurate reporting.
• Support audits, inspections, and service improvements.
• Build strong relationships with internal and external partners.
• Promote resident engagement and involvement.

Skills

Housing management

Leadership

Tenancy management

Arrears management

Stakeholder engagement

Decision making

Education

Housing or management qualification (desirable)

Job description

Housing Manager

Location: Northwest with regional travel when required

Working Hours: 25 hours per week

Contract type: Permanent

Salary: £38,960 - £56,010 FTE (£26,324.32 - £37,844.59 pro rata)

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

As the Housing Manager, you will lead a team delivering high-quality housing management and tenancy sustainment services across your region. You'll provide day-to-day support, guidance, and oversight to ensure properties are safe, compliant, and well-managed, while helping residents maintain their tenancies.

You’ll play a key role in driving performance, meeting KPIs and Tenant Satisfaction Measures, and working collaboratively with colleagues and stakeholders to continuously improve services.

Key Duties

• Lead and support a team delivering housing and tenancy services
• Manage property performance, including voids, arrears, and compliance
• Provide guidance on safeguarding, risk, and anti-social behaviour
• Monitor performance against KPIs and ensure accurate reporting
• Support audits, inspections, and service improvements
• Build strong relationships with internal and external partners
• Promote resident engagement and involvement

About You

You’ll be an experienced housing professional with strong leadership skills and a passion for delivering quality services.

You will have:

• Experience in housing management, ideally with vulnerable or complex needs
• Strong knowledge of tenancy management, arrears, and housing processes
• The ability to manage priorities and make sound decisions
• Excellent communication and stakeholder engagement skills
• A proactive, solutions-focused approach

A relevant housing or management qualification (or willingness to work towards one) is desirable.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date

2026-10-12