Team Manager

Waythrough View All Jobs; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Annual leave 27 days (32 after 1 year)

Pension scheme with employer contrib.

Life assurance (3× annual salary)

Enhanced sick pay & family-friendlypay

Birthday leave & extra days option

Professional qualification reimburse.

Online GP & EAP

Refer a Friend bonus £500

Cycle to Work

Discounts & wellbeing initiatives

Job summary

Waythrough is seeking a dynamic manager to oversee a multi-agency team delivering a flexible mental health, housing and social support service in Greater London. You will lead the day-to-day operations, coach staff, manage performance, and develop pathways to improve outcomes for service users.

The role requires commitment to equal opportunities, ability to report against targets, and experience supporting individuals and teams.

Qualifications

• NVQ Level 3 in Health & Social Care (or working towards).
• Commitment to equal opportunities and anti-discriminatory practices.
• Ability to collate information and prepare reports to profile performance against set targets.
• Experience of working towards achieving individual and team objectives, targets and KPIs.
• Understanding the needs of a range of service users.
• Ability to coach others in developing practice and enhance frontline delivery of interventions.
• Proficient in Microsoft Outlook Office programmes.

Responsibilities

• Oversee day-to-day running of designated projects and assist in developing the service area.
• Promote the work of the Service and liaise with other agencies to benefit service users.
• Develop and agree pathways and procedures across the service.
• Lead, mentor, coach and develop staff and volunteers, including training and performance reviews.
• Audit staff and service targets against specifications and contractual targets.
• Achieve performance targets in conjunction with management by motivating the team.
• Develop and implement intervention programmes addressing homelessness.
• Liaise with Social Services, Job Centre, Housing, Probation and other providers.
• Maintain records and provide written/verbal reports; ensure 100% compliance with standards.
• Assist in monitoring and evaluating the Service; ensure safeguarding and risk management.
• Hold a small case load when needed to support delivery.
• Prepare reports to external stakeholders; participate in service/manager meetings.
• Deputise for the Service/Area Manager and provide coverage as needed.

Skills

Equal opportunities

Reporting & KPIs

Service user needs

Coaching

MS Office

Education

NVQ Level 3 in Health & Social Care

Tools

Microsoft Outlook

Job description

To manage, supervise and oversee a multi-agency/disciplinary team offering a flexible and accessible service to service users. What You'll Do:

• Oversee and take responsibility for the day to day running of designated projects and assist in the development of your service area, ensuring the relevant models are embedded in the service.
• Promote the work of your Service, liaise closely with other agencies and make effective links with services and facilities in the community and custodial settings to benefit service users.
• Develop and agree effective pathways and procedures across the service.
• Manage, mentor, coach and ensure the development of staff reporting to you, including volunteers. This includes involvement in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and performance & development reviews (PDRs)/ supervisions.
• Audit staff and service targets against individual staff, service specifications and contractual targets.
• Achieve performance targets in conjunction with management through motivating and managing the team effectively.
• Develop and implement structured intervention-specific programmes designed to address homelessness.
• Liaise with other agencies involved with service users e.g. Social Services, Job Centre, Housing, Probation Service/NOMS Prison service and/or any other treatment provider or drug and alcohol services.
• Maintain accurate and up to date records and reports and provide written and verbal reports as required
• Provide a high quality service which is compliant with CQC standards.
• Assist in the development of effective systems for the monitoring and evaluation of the Service.
• Ensure safeguarding, serious untoward incidents and complaints and any other risks are managed in line with policy and communicated to the Service/Area Manager.
• Hold a small case load when needed (where relevant) to support service delivery to our clients
• Assist the Service/Area Manager is ensuring all reports to external stakeholders are timely, accurate and 100% compliant.
• Participate in the activities of the service by attending thematic and managers meetings and support any development work which may arise from these.
• Deputise for the Service/ Area Manager and provide ongoing service cover in the absence of other managers across the service.

NVQ Level 3 in Health & Social Care (or above or equivalent) or willing to work towards this in post.

Commitment to and understanding of equal opportunities and anti-discriminatory practices. Ability to collate information and prepare reports to profile performance against set targets. Experience of working towards achieving individual and team objectives, targets and KPIs. An understanding of the needs of a range of service users. Ability to coach others in developing practice and enhance frontline delivery of interventions. Proficient in Microsoft Outlook Office programmes.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

Benefits:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility Waythrough is proud to be an equal opportunities employer.

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.