Housing Management Support Worker

Spinx; West Midlands; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Flexible working

25 days annual leave

Wellbeing support

Learning and development

Pension

Travel schemes

Discounts & Blue Light Card

Job summary

Rethink Mental Illness in Leek, Staffordshire, is seeking a Housing Management Support Worker to join a compassionate team helping adults with mental health needs to maintain accommodation.

You will provide person-centred, housing-related support, assess needs, liaise with partner agencies, and help individuals build independence towards sustainable living in the community.

Qualifications

• Experience in housing support or similar roles.
• Good listening and empathetic, patient and learning mindset.
• Understanding of mental health and tenancy support best practices.
• Ability to document and plan effectively using IT systems.

Responsibilities

• Provide key-worker support to a small caseload and help individuals build independence.
• Plan, review and assess support needs and safety plans.
• Collaborate with mental health teams and local agencies to ensure appropriate support.
• Promote safeguarding, maintain professional boundaries and report incidents.

Skills

Active listening

Empathy

Patience

Willing to learn

Microsoft Office

Tools

Microsoft Office

Job description

Join Our Team as a Housing Management Support Worker

Location: Leek, Staffordshire

Role available: Full-time - 35 hours per week

Applicants must have access to a vehicle, hold a full UK driving licence, and have valid business-use motor insurance.

Our Staffordshire Additional Housing Management Service is a supported housing service for adults 18+ experiencing mental health difficulties who need help to access, maintain, or sustain accommodation. The service provides safe, high-quality housing alongside personalised tenancy and housing-related support, helping individuals develop independent living skills, manage their mental health, maintain their tenancy, and reduce the risk of homelessness. Support includes budgeting, accessing benefits, managing daily living tasks, engaging with local services, and building confidence and social inclusion. The service takes a recovery-focused, person-centred approach, enabling people to achieve greater independence and move towards long-term stable living within the community.

What you will do and achieve as a Housing Management Support Worker:

You'll join a supportive team helping adults with mental health needs or housing challenges to build independence and successfully maintain their accommodation. Working closely with the Service Manager and your colleagues, you'll provide person-centred, housing-related support and connect individuals with the right external services to help them move forward confidently toward independent living.

Support People Every Day

• Provide key-worker support to a small caseload and help individuals build independence.
• Support people with daily living skills and accessing community services.
• Encourage positive wellbeing and confidence.

Plan, Review & Assess Support

• Complete needs assessments and create person-centred support and safety plans.
• Review progress regularly and help people work toward their goals.

Work with Partner Agencies

• Liaise with mental health teams, community groups and other agencies to ensure individuals get the right support.
• Represent the service at community events and forums.

Promote Safety & Good Practice

• Contribute to safeguarding, follow lone-working procedures, and report incidents appropriately.
• Maintain professional boundaries and uphold the Rethink Mental Illness Code of Conduct.

Keep Records & Support the Team

• Keep accurate records and update our internal systems.
• Share information with colleagues, support team goals, and contribute to service improvements.

Essential experience, skills required for this position:

• Housing Support Worker/Support Worker experience.
• A good listener, empathetic, understanding, kind, patient and willing to learn
• Can demonstrate behaviours consistent with the values of the Charity.
• Experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity
• Excellent administration, organisation and planning skills.
• Competent in the use of IT systems including Microsoft applications, email and internet.

Why join Rethink Mental Illness?

We believe people do their best work when they feel supported, valued and able to be themselves.

• An inclusive culture, with colleague-led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
• Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
• Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
• Learning and development opportunities to help you grow your career.
• Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
• Recognition and rewards including discounts, cashback offers and a Blue Light Card.
• Referral bonus where you can earn up to £300 for introducing someone to our team.

Our commitment to inclusion

We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti-racist employer, campaigning organisation and service provider supported by a multi-year equity, diversity and inclusion programme of work. For more information please view https://www.rethink.org/media/hdtjjy5b/revised-edi-plan-rethink.pdf

We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.