Housing Management Support Worker

Spinx; Yeovil; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Flexible working

25 days annual leave

Wellbeing support

Learning and development

Pension

Job summary

Rethink Mental Illness in Yeovil is looking for a Housing Support Worker to join Rainbow Court. You will deliver person-centred, housing-related support to adults with mental health challenges, helping them maintain tenancy and build independence.

Working closely with the Service Manager, you’ll assess needs, develop safety plans, and connect residents with relevant services to support their recovery goals. Flexible working is available.

Qualifications

• Experience in providing support to adults with mental health challenges in a housing context preferred.
• Excellent listening and communication skills with a patient, compassionate approach.
• Ability to work to professional boundaries and follow safeguarding procedures.

Responsibilities

• Provide person-centred, housing-related support to residents.
• Act as key worker for a small caseload to build independence.
• Complete needs assessments and create support and safety plans.
• Liaise with mental health teams and community agencies to coordinate support.
• Maintain accurate records and contribute to service improvements.

Skills

Empathy

Active listening

IT skills

Communication

Education

Social care background or qualification

Tools

Microsoft Office

Job description

Join Our Team as a Housing Support Worker

Location: Yeovil, Somerset - Rainbow Court

Role available: Full-time, 35 hours per week - Monday-Friday (9am-5pm)

Rainbow Court provides supported housing for adults experiencing mental health challenges who need support to maintain their tenancy and build independence. We offer accommodation in eight self-contained one-bedroom flats and one adjacent house, alongside person-centred, recovery-focused support tailored to each resident's needs.

We work with residents to develop independent living skills, improve wellbeing, sustain their accommodation, access community resources, and achieve their personal recovery goals. Our aim is to empower people to build confidence, increase resilience, and successfully move on to more independent living when they are ready.

What you will do and achieve as a Housing Support Worker

You’ll join a supportive team helping adults with mental health needs or housing challenges to build independence and successfully maintain their accommodation. Working closely with the Service Manager and your colleagues, you’ll provide person-centred, housing-related support and connect individuals with the right external services to help them move forward confidently towards independent living.

Support People Every Day

• Provide key‑worker support to a small caseload and help individuals build independence.
• Support people with daily living skills and accessing community services.
• Encourage positive wellbeing and confidence.

Plan, Review & Assess Support

• Complete needs assessments and create person‑centred support and safety plans.
• Review progress regularly and help people work toward their goals.

Work with Partner Agencies

• Liaise with mental health teams, community groups and other agencies to ensure individuals get the right support.
• Represent the service at community events and forums.

Promote Safety & Good Practice

• Contribute to safeguarding, follow lone‑working procedures, and report incidents appropriately.
• Maintain professional boundaries and uphold the Rethink Mental Illness Code of Conduct.

Keep Records & Support the Team

• Keep accurate records and update our internal systems.
• Share information with colleagues, support team goals, and contribute to service improvements.

Essential experience, skills required for this position

• I have experience of providing support to people with a mental illness in a comparable role, preferably in a housing environment.
• I am a good listener, empathetic, understanding, kind, patient and willing to learn
• I can demonstrate behaviours consistent with the values of the Charity.
• Experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting.
• Excellent administration, organisation and planning skills.
• Competent in the use of IT systems including Microsoft applications, email and internet.

Wellbeing considerations

There may be times where you will need to support service users who are in distress or deal with difficult situations. Training and support will be provided.

Why join Rethink Mental Illness?

We believe people do their best work when they feel supported, valued and able to be themselves. You’ll benefit from:

• An inclusive culture, with colleague‑led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
• Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
• Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
• Learning and development opportunities to help you grow your career.
• Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
• Recognition and rewards including discounts, cashback offers and a Blue Light Card.
• Referral bonus where you can earn up to £300 for introducing someone to our team.

Our commitment to inclusion

We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti‑racist employer, campaigning organisation and service provider supported by a multi‑year equity, diversity and inclusion programme of work.

For more information please view https://www.rethink.org/media/hdtjjy5b/revised-edi-plan-rethink.pdf

We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.