Housing Management Coordinator

Home Group; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Health Cash Plan

34 days leave (incl. bank hols and me‑

Instant pay access with Stream

Pension contribution

Job summary

Home Group in Sunderland is seeking a Housing and Property Lead to oversee tenancy support, ensuring homes are safe and well maintained. You will manage rent accounts and assist tenants with housing benefit claims to support secure, long-term accommodation.

You will lead a small team, engage tenants in their tenancies, and ensure timely actions when required, including warnings and court processes where necessary.

Qualifications

• Experience in managing a housing caseload and handle landlord and housing management duties.
• Ability to lead a small team and support colleagues.
• Knowledge of housing benefit claims and tenancy processes.

Responsibilities

• Ensure properties are safe and well maintained for tenants.
• Support tenants with housing benefit claims and rent accounts.
• Issue and sign warning letters and notices when needed, potentially attending court.
• Prepare rooms/units for new tenants and maintain occupancy targets.
• Ensure health and safety compliance and maintenance standards.

Skills

Housing management

Tenancy actions

Rent collection

Team leadership

Proactive problem solving

Job description

Pay £27,500 per annum pro rata, plus great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity to join our team. As our Housing and Property Lead, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

What You’ll Do

• Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms / bed spaces / properties within set timescales.
• Ensuring we are health and safety compliant and that maintenance standards are met.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top Great Places to Work! We can’t offer a CoS for this role.

You have

• Experience in managing a housing caseload and handle landlord and housing management duties
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to your colleagues
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• A "can do" positive attitude, you’re proactive and well organised, and able to work on your initiative.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners

The practical bits

• Work pattern will be between 8.00am - 4.00pm Monday - Thursday
• Based at our service in Sunderland, there is an expectation you offer housing management support across other services in the area if required
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,
• You’ll need an Enhanced DBS check done and we pay for that.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What’s in it for you?

• 34 days leave, rising to 39 (including bank hols and a "me day" to use for whatever you fancy) 800+ discounts on shops, holidays, days out, tech and more
• Instant pay access with Stream
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Top 20 in the UK for Wellbeing

Finally

For reasonable adjustments email [email protected].