Housing Management Coordinator

Home Group; Wymondham; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Health Cash Plan

34 days leave

Instant pay access via Stream

Matching pension contribution

Life insurance

Job summary

Home Group is seeking a Housing and Property Lead in Wymondham to focus on tenancy support and property management. You will help customers manage their tenancy, rent accounts and maintain safe, suitable homes.

Responsibilities include engaging tenants, assisting with housing benefit claims, handling tenancy actions when needed, and ensuring properties meet health and safety standards. This is a permanent, part-time role with flexible shifts and travel across the Norwich area.

Qualifications

• Experience in managing a housing caseload and handling landlord duties.
• Know-how of re-letting rooms or units, collecting rents, and tenancy actions.
• Able to take on a lead role within the team and support colleagues.
• Can-do attitude, proactive, well organised and works on own initiative.

Responsibilities

• Make sure customer properties are homes they can be proud of and engage tenants.
• Assist customers with housing benefit claims on rent accounts.
• Issue and sign warning letters and notices when needed, possibly attending court.
• Turn around vacant rooms/bed spaces within set timescales to maximise occupancy.
• Ensure health and safety compliance and maintenance standards.

Skills

Housing management

Rent collection

Tenancy actions

Team leadership

Initiative

Job description

Pay

Pay £14.06 per hour (£27,500 per annum, pro rata) and great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity to join our team. As our Housing and Property Lead, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

What You'll Do

• Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms / bed spaces / properties within set timescales.
• Ensuring we are health and safety compliant and that maintenance standards are met.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top Great Places to Work! We can’t offer a CoS for this role.

You have

• Experience in managing a housing caseload and handle landlord and housing management duties
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to your colleagues
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners

The practical bits

• Permanent, part time (22.5 hpw). You'll work a mixture of 8:00am to 4:00pm and 12:00pm to 8:00pm shifts. Flexibility is required, as shifts may be worked on any day between Monday and Friday, with one Saturday worked every two weeks.
• Based at our service in Wymondham you’ll spend your time travelling around the properties predominantly in Wymondham, however it will include the Norwich area.
• You’ll work with customers who have experienced homelessness and have a variety of needs including but not limited to offending, physical/mental health and substance misuse.
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need an Enhanced DBS check done and we pay for that.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What’s in it for you?

• 34 days leave, rising to 39 (including bank hols and a “me day” to use for whatever you fancy) 800+ discounts on shops, holidays, days out, tech and more
• Instant pay access with Stream
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Top 20 in the UK for Wellbeing

Finally

For reasonable adjustments email [email protected].