Housing Management Coordinator

Home Group; North East; Hybrid; GBP 23,254 - 28,421; Full time

Benefits offered by this job

34 days leave including bank holidays

Health Cash Plan

Matching pension contributions

Paid time off for volunteering

Discounts and travel expenses

Job summary

A leading housing association in the North East of England is seeking a Housing Management Coordinator. This full-time role includes hybrid working and offers a salary of £25,838 per annum. Responsibilities include managing housing caseloads, assisting customers with benefits, and ensuring property compliance. The position provides excellent benefits such as 34 days leave and support for continued professional development, making it a rewarding career path in a valued work environment.

Qualifications

• Experience in managing a housing management caseload and overseeing landlord duties.
• Know-how of re-letting units, collecting rents, and taking formal actions.
• Able to provide guidance and support to team members.
• Proactive, well-organised, and able to work independently.
• Confident in collaborative work with colleagues and external partners.

Responsibilities

• Engage with customers to ensure their properties are homes they can be proud of.
• Assist customers with housing benefit claims.
• Issue warning letters and notices, potentially attending court as necessary.
• Manage the turnaround of vacant properties within set timescales.
• Ensure health and safety compliance and maintenance standards.

Skills

Experience in managing a housing management caseload

Knowledge of re-letting rooms or units

Ability to lead and support colleagues

Proactive and well-organised

Confident in collaborative work

Job description

Housing Management Coordinator

Salary £25,838 per annum with great benefits including Health Cash Plan. Permanent, full time (37.5 hpw), Monday to Friday, hybrid working in Darlington.

We can’t offer a CoS for this role.

What’s in it for you

• 34 days leave, pro‑rated (including bank holidays and a "me day")
• Paid time off for volunteering
• Matching pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What You’ll Do

• Ensure our customers’ properties are homes they can be proud of, supporting them by engaging and involving them in their tenancies.
• Help customers (especially those with mental health and/or complex needs) with housing benefit claims, ensuring they are received on their rent account.
• Issue and sign warning letters and notices where needed, which may lead to attending court.
• Turn around vacant or void properties within set timescales to prepare rooms for the next customers and maximise occupancy.
• Ensure health and safety compliance and that maintenance standards are met.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Experience in managing a housing management caseload and overseeing landlord and housing management duties.
• Know‑how of re‑letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Ability to take on a lead role within the team, offering guidance and support to your colleagues.
• A "can do" positive attitude: proactive, well‑organised, and able to work on your initiative.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners.

The practical bits

• Monday to Friday 9 am‑5 pm.
• Based at our supported properties in Darlington; you’ll spend your time travelling around the properties. Hybrid working between home and supported services.
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy sign‑ups.
• To get from A to B, you’ll need a valid driving licence and a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need an Enhanced DBS check done and we pay for that.

Find out more

Click APPLY NOW to see our Housing Management Coordinator Job Description, find out about us and for help to apply. Roles can close early, so don’t wait.

For reasonable adjustments email [e-mail].

Closing Date

• Jan. 26, 11:59 PM