Housing Management Coordinator

Home Group Limited; North Devon; On-site; GBP 26,000; Full time

Job summary

A prominent housing organization is looking for a Housing Management Coordinator in Exeter to support individuals transitioning out of homelessness. The role involves maintaining properties, aiding customer tenancies, and collaborating with a small team. The ideal candidate should have experience in housing management and a positive attitude. This position offers competitive pay and various benefits.

Benefits

34 days leave, pro-rated

Paid time off for volunteering

Matching pension contributions

Health cash plan benefits

Career development opportunities

Supermarket discounts

Qualifications

• Experience in managing a housing management caseload and overseeing landlord and housing management duties.
• Able to work within a small team offering guidance and support.
• Confident working collaboratively with colleagues and external partners.

Responsibilities

• Support customers with tenancies and housing benefit claims.
• Make sure properties are well-maintained and compliant.
• Engage customers in their licence agreements.

Skills

Experience in managing a housing management caseload

Knowledge of re-letting of rooms or units

Ability to work on own initiative

Positive attitude

Confident working collaboratively

Job description

Overview

Housing Management Coordinator – Exeter - Northgate Court Project. Permanent, full time (37.5 hpw). Pay £13.21 per hour (£25,838 per annum).

Home, a place where you belong

Looking for a job where you can really make a difference? Join us as a Housing Management Coordinator in Exeter! You’ll help people who’ve experienced homelessness settle into safe, well-maintained homes they can be proud of.

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.

Typical day as a Housing Management Coordinator

• As our Housing Management Coordinator at Northgate Court no two days will be the same, from booking planned works, dealing with emergency property issues, or being a sounding board for our amazing customers to talk about issues in their lives.
• Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their licence agreements.
• Supporting customers with their tenancies and housing benefit claims
• Sometimes issue warning letters or attend court if needed
• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void within set timescales.
• Keeping us compliant with maintenance and health and safety standards.

You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the Top Ten Great Places to Work in the UK!

Our team

You will join our newly formed ETAAS team supporting customers rebuild their lives after periods of street homelessness or a breakdown in current accommodation.

You bring

• Experience in managing a housing management caseload and overseeing landlord and housing management duties.
• Know-how of re-letting of rooms or units, collecting rents, and taking formal legal action when needed.
• Able to work within a small team of three Housing Management Coordinators, offering guidance and support to your colleagues and customers.
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners

We are unable to sponsor you for this role.

Job details

• Four week rolling rota to include working one in every three weekends, working 11.5 hrs shifts, 3-4 days per week
• Based at our services in Exeter (across two City Centre locations)
• Use technology for support plans, benefit claims and tenancy sign ups
• You’ll need an Enhanced DBS check done and we pay for that

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies support us all to be at our best. Together we make Home Group a great place to work!

Find out more

Click APPLY NOW to see our Housing Management Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at [e-mail]

South West Supported Portfolio 2