Housing Management Coordinator

Home Group; Billingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

34 days leave + 39 including bank hols

Health benefits

Enhanced DBS check paid by employer

Instant pay/Stream

Pension contributions

Job summary

Home Group is seeking a Housing and Property Lead in the Middlesbrough area to drive tenancy support and ensure safe, well-maintained homes. You will manage rent accounts, support residents and handle tenancy actions as required.

You will work across seven days on a rota; typical hours are 8am–8pm, and you will use tech to update support plans and manage benefit claims. DBS checks are paid by us.

Qualifications

• Experience in managing a housing caseload and handle landlord and housing management duties.
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to your colleagues.
• The ability to work on your own initiative, positively influencing people from all different backgrounds.

Responsibilities

• Make sure customers' properties are homes they can be proud of by engaging with them in their tenancies.
• Assist customers with housing benefit claims ensuring these are reflected on rent accounts.
• Issue and sign warning letters and notices which may lead to attending court when needed.
• Turn around vacant rooms/bed spaces/properties within set timescales for maximum occupancy.
• Ensure health and safety compliance and that maintenance standards are met.
• Work on a rota across 7 days with weekends shared across the team; usual hours 8am–8pm.

Skills

Housing caseload management

Rent collection & tenancy actions

Team leadership

Proactive organisation

Collaborative working

Job description

• Salary £27,500 per annum and great benefits including Health Cash Plan

• Salary £27,500 per annum and great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity to join our team. As our Housing and Property Lead, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

What You’ll Do

• Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
• Getting rooms ready for the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms / bed spaces / properties within set timescales.
• Ensuring we are health and safety compliant and that maintenance standards are met.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top Great Places to Work! We can’t offer a CoS for this role.

You have

• Experience in managing a housing caseload and handle landlord and housing management duties
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to your colleagues
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners

The practical bits

• Working on a rota across 7 days of the week, weekends will be shared equally across the team. Usual working hours are between 8am and 8pm (7.5 hours a day)
• Based at our services across the Middlesbrough area, you’ll be supporting customers who have complex mental health needs and secondary diagnosis of either a learning disability, autism spectrum or neurological condition.
• This is a busy service where no two days will be the same!
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups

You’ll need an Enhanced DBS check done and we pay for that.

• We welcome individuals from all walks of life who can bring either personal or professional experience to the role.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What’s in it for you?

• 34 days leave, rising to 39 (including bank hols and a “me day” to use for whatever you fancy) 800+ discounts on shops, holidays, days out, tech and more
• Instant pay access with Stream
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Top 20 in the UK for Wellbeing

Finally

For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying.