Housing Management Worker

Home Group; Leeds; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health Cash Plan

Pension contribution matching

Instant pay access

Employee discounts

Job summary

Home Group is hiring to support customers in Leeds, ensuring homes are safe and well maintained and tenancy/rent accounts are managed effectively. The role involves engaging with tenants, assisting with housing benefit claims, and turning around vacant properties to maximise occupancy.

You’ll perform routine safety/compliance checks and handle admin tasks related to works and records, contributing to a supportive, value-driven housing service.

Qualifications

• Background in property management or similar compliance/health & safety checks preferred.
• Customer service oriented with proactive, organised approach.

Responsibilities

• Support customers to manage tenancy and rent accounts to ensure safe, well-maintained homes.
• Engage customers to involve them in their tenancies and improve occupancy.
• Assist with housing benefit claims and ensure accurate rent accounts.
• Turn around vacant rooms/properties within set timescales, including basic upkeep.
• Conduct routine safety and compliance checks in buildings and communities.
• Manage admin tasks: updating records, ordering, and arranging payments for works.

Job description

• Salary £26,300 per annum and great benefits including Health Cash Plan

• Salary £26,300 per annum and great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity to join our team. You’ll support our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation!

What You’ll Do

• Customer group - Over 55's extra care scheme
• Making sure that our customers properties are homes they can be proud of, you’ll support your customers by engaging and involving them in their tenancies.
• Help our customers with housing benefit claims, making sure that these are received on their rent account.
• To support the next customers who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms / bed spaces / properties within set timescales. This will involve picking up a broom or paint brush!
• You’ll carry out and record the routine safety and compliance checks in our buildings and communities making sure we’re compliant.
• You’ll also manage the admin updating records, ordering, and arranging payment for works to be done

Why join us?

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top Great Places to Work! We can’t offer a CoS for this role.

You have

• A background in property management, but that’s not a deal breaker! Perhaps you’ve worked in an environment with compliance and health and safety checks?
• A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.
• A passion for delivering excellent customer service and a genuine desire to help your customers.
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• Confidence working collaboratively with colleagues in other parts of the business as well as with external partners
• Passion for property and get a thrill out of knowing that your properties are the best they can be for our customers!

The practical bits

• Permanent, full time (37.5 hpw), service based role
• Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups,
• You’ll need an Enhanced DBS check done and we pay for that.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”).
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [email protected].