Housing Grants Support Officer

Brackenberry Limited; Bedford; On-site; GBP 24,000 - 32,000; Full time

Job summary

Brackenberry Limited is seeking a Technical Support Officer on a 12-month contract to manage housing grants, including DFGs, and provide customer service across the grants process. The role includes assessing eligibility, preparing financial documentation and coordinating with Technical Officers and contractors to ensure timely processing of applications and payments.

Candidates should understand grant policies, be able to perform means testing, and have experience in housing grants

Qualifications

• An understanding of Disabled Facilities Grants, discretionary grants and housing assistance policies.
• Knowledge of financial assessment, means testing and grant payment procedures.
• A basic understanding of domestic property construction, repairs and housing adaptations.
• Experience in housing grants administration, housing adaptations, private sector housing or a related administrative role.
• Understanding of grant applications, financial eligibility assessments and funding approval processes.

Responsibilities

• Manage a caseload of housing grants, acting as the first point of contact for customers and keeping residents informed of application progress.
• Process Disabled Facilities Grants (DFG), discretionary grants and other housing assistance applications in accordance with relevant policies and procedures.
• Assess financial eligibility through means testing and review supporting financial documentation.
• Interpret and apply the Housing Assistance Policy, ensuring grant applications comply with approval processes and funding limits.
• Provide an efficient and professional customer service, handling enquiries and sensitive cases involving vulnerable residents.
• Liaise with Technical Officers, contractors, surveyors and Occupational Therapists to coordinate housing adaptations and improvement works.

Skills

Grants administration

Financial assessment

Housing adaptations

Grant applications

Job description

Brackenberry Limited is seeking a Technical Support Officer on a 12-month contract to manage housing grants, including DFGs, and provide customer service across the grants process. The role includes assessing eligibility, preparing financial documentation and coordinating with Technical Officers and contractors to ensure timely processing of applications and payments.

Candidates should understand grant policies, be able to perform means testing, and have experience in housing grants