Housing First Officer - Youth Rehousing & Support

Cardiff Council; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Job summary

Cardiff Council’s Housing Led Services require a Housing First Officer to work with looked-after young people and those at risk of homelessness. You will engage proactively to build relationships, craft tailored support plans, and provide wraparound support to help youths sustain tenancy in the community.

The role involves collaboration with Children’s Services, Youth Offending Services and other agencies, requiring calm handling under pressure and strong customer service skills.

Qualifications

• Proven experience of working with looked after young people and an understanding of homelessness issues is advantageous.
• Dynamic, motivated and creative individuals who can foster positive relationships will thrive.
• Experience providing excellent customer service and the ability to work in a team are essential.

Responsibilities

• Engage with young people using client-led, psychology-informed approaches to build trust and develop support plans.
• Provide intensive wraparound support to help sustain tenancy and improve life skills.
• Collaborate with Children’s Services, Youth Offending Services, Substance Misuse Services and Housing teams to coordinate care.

Skills

Customer service

Relationship building

Teamwork

Engagement with at-risk youth

Communication skills

Driving licence

Job description

Cardiff Council’s Housing Led Services require a Housing First Officer to work with looked-after young people and those at risk of homelessness. You will engage proactively to build relationships, craft tailored support plans, and provide wraparound support to help youths sustain tenancy in the community.

The role involves collaboration with Children’s Services, Youth Offending Services and other agencies, requiring calm handling under pressure and strong customer service skills.