Housing Options Advisor: Help At-Risk Clients & Landlords

Housing Options Support Officer – Admin & Clerical – #OR115618; Cardiff; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Supportive management

Great transport links

Stable, well-resourced environment

Job summary

Cardiff Council is seeking a Housing Options Support Officer to join the Housing Options Service. The role involves supporting clients who are homeless or at risk, processing bonds and rent in advance, and providing information by phone, email, web chat and face to face.

You will liaise with landlords, support assessment officers, maintain waiting lists, and prepare statistics. Strong communication, accuracy, and teamwork are essential in this busy environment.

Qualifications

• Strong communication and customer service skills.
• Attention to detail and accuracy in records.
• Ability to work well within a busy team.

Responsibilities

• Process applications for bonds and rent in advance.
• Provide advice and information by telephone, email, web chat and face to face.
• Liaise with private landlords and letting agencies.
• Support assessment officers and maintain the housing waiting list.
• Prepare statistical information and maintain accurate records.
• Carry out general office duties and work to KPIs.
• Handle confidential data securely in line with policies.

Skills

Communication

Customer service

Attention to detail

Teamwork

Job description

Cardiff Council is seeking a Housing Options Support Officer to join the Housing Options Service. The role involves supporting clients who are homeless or at risk, processing bonds and rent in advance, and providing information by phone, email, web chat and face to face.

You will liaise with landlords, support assessment officers, maintain waiting lists, and prepare statistics. Strong communication, accuracy, and teamwork are essential in this busy environment.