Housing Officer, Frontline Community & Tenancy

Wales & West Housing Association Limited; Wales; On-site; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Pension scheme (Defined Contribution/0

25 days annual leave (30 with service)

Bank holidays and Christmas day off

Volunteer time off

Sick pay scheme

Employee assistance programme

Job summary

Wales & West Housing seeks a Housing Officer to deliver frontline housing services, support residents with rent payments and property letting, and oversee tenancy management. You will identify safeguarding concerns, escalate when needed, and work with partners to promote social inclusion.

This role covers Flintshire, Denbighshire and Conwy. You will collaborate with Tenancy Support Officers, Community Development Officers and Property and Estate Management Officers to meet residents' needs,

Qualifications

• Experience delivering frontline housing services and understanding tenancy support.
• Strong oral and written communication to engage residents and partners.
• Ability to work collaboratively across Housing team and partners.

Responsibilities

• Deliver customer-focused housing services across the front line.
• Support rent payments and letting of empty properties.
• Oversee tenancy management and address anti-social behaviour.
• Identify safeguarding concerns and escalate appropriately.
• Build relationships with residents and partner agencies to promote social inclusion.
• Support and participate in community development initiatives.

Skills

Front-line service delivery

Communication skills

Teamwork

Empathy

Decision-making

Safeguarding awareness

Job description

Wales & West Housing seeks a Housing Officer to deliver frontline housing services, support residents with rent payments and property letting, and oversee tenancy management. You will identify safeguarding concerns, escalate when needed, and work with partners to promote social inclusion.

This role covers Flintshire, Denbighshire and Conwy. You will collaborate with Tenancy Support Officers, Community Development Officers and Property and Estate Management Officers to meet residents' needs,