HUB OFFICER (HOUSING SOLUTIONS)

Cardiff Council; Cardiff; Híbrido; GBP 22.000 - 26.000; Jornada completa

Descripción de la vacante

Cardiff Council's Housing Options Service is seeking a committed individual to support frontline housing advice and homelessness prevention. The role involves processing homeless applications, advising clients, answering queries, and assisting Housing Officers at first point of contact.

This temporary, full-time post offers opportunities to develop casework skills within a busy team and to make a tangible difference for vulnerable residents in Cardiff.

Formación

• Excellent communication and teamwork skills.
• Ability to self-motivate and manage time in a busy environment.
• Experience of working with the public is an advantage.

Responsabilidades

• Process homelessness applications and provide advice and assistance to applicants.
• Answer queries and provide homeless administrative support to Housing Officers.
• Assist Housing Officers at first point of contact and progress homelessness assistance to vulnerable clients.

Descripción del empleo

The Housing Options Service provides advice and assistance to those who are in housing need in Cardiff.

About the job

An exciting opportunity has arisen for a committed individual to work with the Housing Options Service. The key objective will be to provide support to the Housing Options Service who provide help to clients who are homeless or at risk of becoming homeless.

The post holder will be required to undertake a variety of jobs within the service including assisting the role of the Housing Officers by providing advice and assistance at first point of contact, with a view to progressing homeless assistance to vulnerable clients.

This will include processing homeless applications, providing advice and assistance, answering queries, and providing homeless administrative support to the role of the Housing Officer.

What We Are Looking For From You

The post holder will be expected to have excellent communication and team working skills, have the ability to self-motivate, and manage their time effectively in a very busy and challenging environment.

Experience of working with the public will be an advantage.

Additional information

This vacancy is suitable for post share.

This post is temporary until 31/03/2027.

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary