Housing Options Support Officer – Admin & Clerical – #OR115618

Housing Options Support Officer – Admin & Clerical – #OR115618; Cardiff; Presencial; GBP 19 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Supportive management

Great transport links

Stable, well-resourced environment

Resumo da oferta

Cardiff Council is seeking a Housing Options Support Officer to join the Housing Options Service. The role involves supporting clients who are homeless or at risk, processing bonds and rent in advance, and providing information by phone, email, web chat and face to face.

You will liaise with landlords, support assessment officers, maintain waiting lists, and prepare statistics. Strong communication, accuracy, and teamwork are essential in this busy environment.

Qualificações

• Strong communication and customer service skills.
• Attention to detail and accuracy in records.
• Ability to work well within a busy team.

Responsabilidades

• Process applications for bonds and rent in advance.
• Provide advice and information by telephone, email, web chat and face to face.
• Liaise with private landlords and letting agencies.
• Support assessment officers and maintain the housing waiting list.
• Prepare statistical information and maintain accurate records.
• Carry out general office duties and work to KPIs.
• Handle confidential data securely in line with policies.

Conhecimentos

Communication

Customer service

Attention to detail

Teamwork

Descrição da oferta de emprego

Cardiff Council is seeking a Housing Options Support Officer to join the Housing Options Service, supporting clients who are homeless or at risk of homelessness. Duties include processing applications for bonds and rent in advance, providing advice and information by telephone, email, web chat and face to face, liaising with private landlords and letting agencies, supporting assessment officers, maintaining the housing waiting list, and preparing statistical information. You will carry out general office duties, maintain accurate records, work to individual and team KPIs, and handle confidential data securely in line with Council policies. This role requires strong communication and customer service skills, attention to detail, and the ability to work well within a busy team.

What’s on offer:

• Excellent, competitive pay rates – paid weekly
• Supportive management team with approachable, experienced leaders
• A desirable location with great transport links
• A stable, well-resourced, and encouraging working environment