Housing Finance Assistant — Support Communities

North Northamptonshire Council; Kettering; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

HMRC travel rates

Job summary

North Northamptonshire Council is seeking a proactive Housing Finance Assistant to support the Housing Revenue Account administration, income processes for rent, garage and leaseholder accounts, and customer service excellence within the Housing Services team.

Reporting to the Senior Housing Finance Officer, you will help manage invoices, records and year-end activities while collaborating with colleagues across Housing and Finance Services to deliver an efficient, compliant service for

Qualifications

• Educated to GCSE level including English and Maths.
• Experience of working with a local authority or registered provider or a similar role.
• Experience of working in a customer facing, finance or income related role.
• Knowledge of the housing legislation, regulation and case law.
• Experience of managing and prioritising own workload often without regular supervision and motivating and leading a team.
• Customer focussed and solution driven.
• Effective team working skills to achieve positive outcomes for tenants and leaseholders.
• Excellent telephone interviewing and negotiation skills to achieve solution-focused outcomes.
• Ability to explain complex matters.
• Able to produce clear, concise, written letters.

Responsibilities

• Provide excellent customer service by responding to tenant, leaseholder and customer enquiries.
• Support the administration of housing income accounts, including rent, garage and leaseholder accounts.
• Process Direct Debit applications, rent statements, account updates and customer correspondence.
• Maintain accurate customer records and manage finance-related administrative tasks.
• Monitor and distribute customer contacts through the team inbox and telephone service.
• Assist with invoice processing, ordering supplies and supporting year-end financial activities.
• Produce and collate performance information and support service improvements.
• Work collaboratively with Housing, Finance and wider Council teams to deliver an efficient service.
• Ensure compliance with financial regulations, Council policies and relevant legislation.
• Provide cover and support for colleagues to maintain service continuity.

Skills

Customer service”,

Education

GCSEs including English and Maths

Job description

North Northamptonshire Council is seeking a proactive Housing Finance Assistant to support the Housing Revenue Account administration, income processes for rent, garage and leaseholder accounts, and customer service excellence within the Housing Services team.

Reporting to the Senior Housing Finance Officer, you will help manage invoices, records and year-end activities while collaborating with colleagues across Housing and Finance Services to deliver an efficient, compliant service for