Housing Assistant

Karbon Homes; Greencroft; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

26 days annual leave (rising to 31)

Occupational pension

Health cash plan

Flexible benefits pot

Funding for qualifications, confs ande

Job summary

Karbon Homes is seeking a Housing Assistant to join the North team. The role focuses on efficient administration, invoice processing, and handling general inquiries while supporting housing activities across estate inspections and community events.

The ideal candidate will have strong communication, the ability to plan workloads to meet targets, and be capable of lone working in the community and tenants' homes. A full UK driving licence is essential.

Qualifications

• Excellent communication skills and the ability to plan and prioritise your own workload, often working to targets and tight deadlines.
• Ability to work on your own initiative and carry out lone working in community and in tenants' homes.
• Full UK driving licence and access to a vehicle for work purposes is essential.

Responsibilities

• Provide efficient administrative service including maintenance of records, mail merges, and processing invoices.
• Manage general queries relating to invoices and customer enquiries.
• Oversee allocation, sign up and monitoring of garage sites and enquiries relating to furniture service; support home visits and estate inspections.
• Assist with anti-social behaviour cases and participate in community events.

Skills

Communication skills

Planning & prioritisation

Lone working

Driving licence

Job description

You'll provide an efficient administrative service which will include the maintenance of records on behalf of the team, mail merges, and process payment of invoices and manage general queries relating to invoices. You'll be required to deal with general customer enquiries, the allocation, sign up and monitoring of garage sites and enquiries relating to our furniture service. You'll also support colleagues with home visits, scheme or estate inspections, anti-social behaviour cases and take part in community events., The successful candidate will work in our North team led by the Housing Team Manager, Gemma Brown.

We're looking for a passionate and skilled individual to join us as a Housing Assistant in our Area 5 Housing Team. This is a fantastic opportunity to be part of a team that's making a real difference in people's lives., You should have excellent communication skills and the ability to plan and prioritise your own workload often working to targets and tight deadlines. You will be part of a team but the role does require the ability to work on your own initiative and carry out lone working in the community and in tenant's homes. Previous knowledge and experience within a social housing environment, housing legislation and knowledge of welfare reform changes would be an advantage. A full UK driving licence and access to a vehicle for work purposes is essential.

Salary is £26,494 per annum plus a Karbon car payment of £2,405 per annum Location: Greengates Regular travel will be required @ 37 hours per week with agile working We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for. The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including:

• - 26 days annual leave (rising to 31 after 3 years) = Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events