Housing Estates Officer

Brook Street; Helensburgh; On-site; GBP 18,000 - 26,000; Full time

Job summary

Brook Street is seeking a Housing Estates Officer to support Ministry of Defence properties in Argyll and Bute (Helensburgh). You will visit properties to monitor contractor work, check standards, and complete admin tasks from base.

You will manage occupant monitoring within an allocated portfolio, conduct handovers, engage with stakeholders, and contribute to service delivery while maintaining compliance and safety standards.

Qualifications

• Strong work ethic and practical mindset for property and service standards.
• Understanding of property repairs or estate management helpful.
• Comfortable with day-to-day office tasks using Microsoft applications.
• Willing to shadow other officers before solo site visits.
• Full UK driving licence is essential.
• Physical fitness for site visits and stairs.
• Commitment to compliance and safety expectations.

Responsibilities

• Visit MOD properties to monitor contractor work and verify standards.
• Check property work and escalate if standards are not met.
• Manage occupant monitoring for non-SFA/SSFA within portfolio.
• Conduct handovers to ensure families receive required service.
• Support stakeholder engagement events as needed.
• Perform assurance checks on service levels and supplier work.
• Handle level-2 complaints promptly.
• Monitor/validate/authorize time reliefs within limits.
• Maintain case workload to agreed standards.
• Support delivery of additional services within delegation and timeframes.
• Ensure compliance and mandatory training is met.
• Maintain safe lone-working practices when required.

Skills

UK driving licence

Microsoft Office

Property/estate management

On-site inspection

Time management

Health and safety compliance

Independent shadowing on-site

Tools

Microsoft Office

Job description

Housing Estates Officer

Location: Argyll and Bute - Helensburgh

Working pattern: Mon-Fri, fully office based / out on-site attending properties

Working Hours: 37 hours per week. Must work between 10:00am and 4pm (start/end times are flexible as long as 7.5 hours are completed each day)

Pay rate: £15.98 per hour

Assignment length: until 31/03/27, with possible extension

Clearance Required: Basic DBS will be processed by Brook Street

If you're the kind of person who enjoys being hands-on, following things through, and making sure standards are met-this is a fantastic opportunity to support housing services across Ministry of Defence properties. You'll spend your time visiting properties to check contractor work and then completing the day's admin back at base.

What you'll be doing:

• Visiting Ministry of Defence properties to monitor that contractor work is completed to an acceptable standard
• Checking property work and escalating if standards aren't being met
• Carrying out occupant monitoring and management of non-SFA and SSFA within an allocated portfolio
• Conducting handovers when requested to ensure families receive the required level of service
• Supporting stakeholder engagement activities as needed (e.g., family or military engagement events)
• Undertaking assurance checks on service levels and the quality of work provided by suppliers
• Managing complaints (level 2) in a timely manner
• Handling assurance activities for service delivery, including monitoring/validation/authorisation of time reliefs within approved limits
• Keeping on top of an allocated case workload to agreed standards
• Supporting delivery of additional services (including IRL/SONS/VOIDS) within delegation and timeframes
• Being mindful of compliance, including inspections and mandatory training expectations
• Ensuring safe lone working practices when required

What you'll bring:

• A strong work ethic and a practical, conscientious approach to property and service standards
• An understanding of property repairs and basic property-related knowledge (estate/property management background is helpful, but not essential)
• Comfortable using Microsoft applications for day-to-day office tasks
• Willingness to shadow other officers before going out on site independently
• A full UK driving licence is essential (fleet vehicles can be used if needed)
• Physical fitness for visiting properties, including going up and down stairs
• Commitment to compliance and safety expectations (including health and safety training.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.