Operational Support Officer

Brook Street; Fareham; Hybrid; GBP 35,000 - 37,000; Full time

Job summary

Brook Street is recruiting for an Operational Support Officer in Fareham. This hybrid role offers 37 hours per week with 2 days in the office and a pay rate of £17.98 per hour, paid weekly. The position supports government operations with structured reporting and continuity planning.

You'll collate management information, maintain continuity plans, coordinate meetings, monitor risks, manage SharePoint, and contribute to process improvements across teams.

Qualifications

• Experience collating management information and producing regular metrics.
• Ability to maintain and update continuity plans and business rhythm documentation.
• Proactive risk identification and escalation with a focus on resolution.

Responsibilities

• Collate and produce management information, reviewing and monitoring value.
• Support the creation and upkeep of Operational Continuity plans and documentation.
• Coordinate agendas, schedules, and track notes and actions in systems.
• Identify and record operational delivery risks and ensure follow-through with teams.
• Manage inbox and housekeeping for SharePoint sites.
• Produce monthly MI and share metrics to address performance issues.
• Support issue escalation and drive resolution with operational teams.
• Collaborate to implement system and data changes and improve processes.

Skills

Coordination

Management reporting

Risk awareness

Relationship building

Organization

Continuous improvement

Tools

SharePoint

Job description

Operational Support Officer

Location: Fareham, PO15 5RR

• 37 hours per week; hybrid working (2 days in the office)
• Pay rate: £17.98 per hour

Our Client is hiring for a reputed client in the Government, offering a friendly, structured environment where your organisation and communication skills make a real difference. This is a hybrid role with clear deliverables, regular reporting, and the chance to support operational continuity and performance.

What you'll be doing:

• Collate and produce management information, reviewing and monitoring value
• Support the creation and ongoing upkeep of Operational Continuity plans and business rhythm documentation
• Coordinate agendas, meeting schedules, and ensure notes and actions are completed and tracked through agreed systems
• Identify and record operational delivery risks, ensuring appropriate management and follow-through
• Manage the inbox and maintain housekeeping for associated SharePoint sites
• Produce monthly MI and share metrics to help address performance issues
• Support issue escalation processes-tracking issues through to resolution with operational teams
• Work collaboratively to enable system and data changes, and seek continuous improvement in processes and systems

What you'll bring:

• Strong coordination skills, with the ability to keep actions moving and monitored
• Confidence producing clear management information and monthly reporting metrics
• A proactive approach to risk awareness and escalation, with a focus on resolution
• Strong relationship-building across forums to support colleagues
• Solid organisation and comfort managing information across shared resources and systems
• A continuous improvement mindset, looking for ways to strengthen process and data flow

If you're an organised, people-focused operational support professional who enjoys making things run smoothly, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.