Housing Contract Support Officer

Brook Street; Huntingdon; Hybride; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Brook Street is offering a contract support role in a Government environment, with hybrid working (60% office attendance) and a training period requiring full office presence for about 2 weeks. You’ll support the Housing Contract Manager, ensure compliance, manage queries, and contribute to performance tracking using MS Office tools.

You will work with stakeholders, help respond to complaints, handle a multi-user mailbox, and assist with minute taking and visitor coordination.

Qualifications

• Experience in a customer service environment.
• Strong communication skills when dealing with people and stakeholders.
• Solid negotiation and influencing ability; able to lead through others.
• Analytical mindset; able to resolve issues and review performance trends.
• Strong relationship-building across multiple stakeholder groups.
• Proficiency with Microsoft Word, PowerPoint and Excel.
• Organised and adaptable in a fast-paced, changing environment.
• Proactive, results-oriented with excellent time management.
• High integrity and professionalism.

Responsabilités

• Support the Housing Contract Manager and Deputy Housing Contract Manager with day-to-day delivery of housing contract elements.
• Help ensure contractual compliance and that key performance standards are met in line with relevant schedules.
• Assist with oversight of Defence Accommodation Stores (DAS) provision to Service Family Accommodation, including handling related queries and escalating concerns where appropriate.
• Monitor and manage budget and stock information using spreadsheets.
• Use assurance and governance approaches to support progress/performance monitoring, and help provide management information when needed.
• Support responses to stage 2 complaints and lessons learned, including coordination with complaints colleagues where required.
• Manage a multi-user mailbox-responding to queries promptly and professionally or raising them appropriately.
• Support administration, including meeting room bookings, capturing minutes/actions, and coordinating visitor arrangements.
• Help the wider Housing Delivery Services team with emergent tasks, including cover for the Deputy Housing Contract Manager when required.

Connaissances

Customer service

Communication

Negotiation & influencing

Analytical mindset

Relationship building

MS Office

Organisation & adaptability

Time management

Integrity & professionalism

Outils

MS Office

Description du poste

* Grade: AO

* Working pattern: Full-time, Mon-Fri 8:30-4:30, hybrid working (60% office attendance). Full office attendance for training (approx. 2 weeks)

* Clearance: Basic DBS

31/03/27, with

possibility of extension

MS Teams

If you're organised, confident with people and keen to support high-quality housing delivery, this is a great opportunity to step into a varied contract support role within a Government environment. You'll work closely with experienced leaders, help keep performance on track, and ensure queries and processes run smoothly.

What you'll be doing:

• Support the Housing Contract Manager and Deputy Housing Contract Manager with day-to-day delivery of housing contract elements
• Help ensure contractual compliance and that key performance standards are met in line with relevant schedules
• Assist with oversight of Defence Accommodation Stores (DAS) provision to Service Family Accommodation, including handling related queries and escalating concerns where appropriate
• Monitor and manage budget and stock information using spreadsheets
• Use assurance and governance approaches to support progress/performance monitoring, and help provide management information when needed
• Support responses to stage 2 complaints and lessons learned, including coordination with complaints colleagues where required
• Manage a multi-user mailbox-responding to queries promptly and professionally or raising them appropriately
• Support administration, including meeting room bookings, capturing minutes/actions, and coordinating visitor arrangements
• Help the wider Housing Delivery Services team with emergent tasks, including cover for the Deputy Housing Contract Manager when required

What you'll bring:

• Experience working in a customer service environment
• Strong communication skills, with confidence when dealing with people and stakeholders
• Solid negotiation and influencing ability, with the ability to lead through others
• Analytical mindset-able to resolve issues independently and review performance trends
• Strong relationship-building skills across multiple stakeholder groups
• Confident working with Microsoft Office, including Word, PowerPoint and Excel
• Ability to stay organised and adaptable in a fast-paced, changing environment
• Proactive, results-oriented approach with excellent time management
• High integrity and professionalism

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.