Administration Officer

Brook Street; Pewsey; Hybrid; GBP 29,000 - 31,000; Full time

Job summary

Brook Street is recruiting an Administration Officer to join the OEST team in Pewsey, Wiltshire. This hybrid role requires 2-3 days in the office, with an initial fully onsite training week. You will triage enquiries, manage inboxes, and provide admin support across processes, using SharePoint and the Microsoft Office suite.

The role emphasizes accuracy, professionalism, and the ability to handle confidential information while coordinating with the OEST Team Adviser and other stakeholders.

Qualifications

• Excellent communication skills: speak, listen, write clearly.
• Strong attention to detail with a process-focused approach.
• Confident in an office environment with day-to-day IT use (email, databases, recording).
• Experience with SharePoint and the Microsoft Office suite (Word/Excel).
• Able to handle confidential information with good data management habits.
• Able to manage multiple activities concurrently and stay organised.

Responsibilities

• Triage enquiries to the OEST and route to stakeholders.
• Manage inbox activity using templates and forward emails for action.
• Provide admin support across processes; liaise with SO3 OEST Team Adviser.
• Record and update information in the Service database.
• Use spreadsheets and Microsoft Office to support data handling.
• Act as central point of contact and maintain a professional service.
• Manage competing priorities and deadlines in a fast-paced environment.
• Attend team meetings and participate in training/CPD.

Skills

Communication

Attention to detail

IT literacy

SharePoint

Microsoft Office

Data management

Confidential data handling

Organisation

Tools

SharePoint

Microsoft Office

Job description

Administration Officer (AO)

Location: Pewsey, Upavon, Wiltshire, SN9 6BE)

Our Client is hiring for a reputed client to join an OEST team providing a central, responsive administration support function. This is a hybrid role (2-3 days office-based) with an initial week in the office for training and IT set-up. If you're known for being well organised, accurate, and calm under pressure-this could be a great next step.

What you'll be doing:

• Triage enquiries to the OEST-answer directly or redirect to the right stakeholders
• Manage inbox activity, including replying using standard templates and forwarding emails for action
• Provide administrative support across a range of processes, working closely with the SO3 OEST Team Adviser
• Record and update information on the Service database using consistent processes
• Use spreadsheets and day-to-day Microsoft Office (including Word and Excel) to support accurate data handling
• Act as a central point of contact, maintaining a professional, reliable service
• Manage competing priorities and deadlines in a fast-paced environment while keeping standards high
• Support team working-attend team meetings and participate in training/continued professional development
• Handle enquiries professionally, including telephone and face-to-face conversations in emotive situations

What you'll bring:

• Excellent communication skills-able to speak, listen, and write clearly
• Strong attention to detail and a process-focused, accuracy-first approach
• Confident working in an office environment with day-to-day IT use (email, databases/recording)
• Experience with SharePoint and the Microsoft Office suite (Word/Excel)
• Approachable, flexible, and able to adapt quickly as priorities changeExperience working with confidential, sensitive personal information and good data management habits
• Comfort managing multiple activities concurrently, staying organised and dependable

Additional information:

• Working hours: 37 per week, Mon-Fri (9:00-17:00)
• Hybrid pattern: 2-3 days office-based (first week fully onsite for training/IT set-up)
• Pay rate: £15.21 per hour
• Contract: until 01/11/27, with the possibility of extension

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.