Housing Contract Support Officer — Hybrid & Training

Brook Street; Huntingdon; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Brook Street is offering a contract support role in a Government environment, with hybrid working (60% office attendance) and a training period requiring full office presence for about 2 weeks. You’ll support the Housing Contract Manager, ensure compliance, manage queries, and contribute to performance tracking using MS Office tools.

You will work with stakeholders, help respond to complaints, handle a multi-user mailbox, and assist with minute taking and visitor coordination.

Qualifications

• Experience in a customer service environment.
• Strong communication skills when dealing with people and stakeholders.
• Solid negotiation and influencing ability; able to lead through others.
• Analytical mindset; able to resolve issues and review performance trends.
• Strong relationship-building across multiple stakeholder groups.
• Proficiency with Microsoft Word, PowerPoint and Excel.
• Organised and adaptable in a fast-paced, changing environment.
• Proactive, results-oriented with excellent time management.
• High integrity and professionalism.

Responsibilities

• Support the Housing Contract Manager and Deputy Housing Contract Manager with day-to-day delivery of housing contract elements.
• Help ensure contractual compliance and that key performance standards are met in line with relevant schedules.
• Assist with oversight of Defence Accommodation Stores (DAS) provision to Service Family Accommodation, including handling related queries and escalating concerns where appropriate.
• Monitor and manage budget and stock information using spreadsheets.
• Use assurance and governance approaches to support progress/performance monitoring, and help provide management information when needed.
• Support responses to stage 2 complaints and lessons learned, including coordination with complaints colleagues where required.
• Manage a multi-user mailbox-responding to queries promptly and professionally or raising them appropriately.
• Support administration, including meeting room bookings, capturing minutes/actions, and coordinating visitor arrangements.
• Help the wider Housing Delivery Services team with emergent tasks, including cover for the Deputy Housing Contract Manager when required.

Skills

Customer service

Communication

Negotiation & influencing

Analytical mindset

Relationship building

MS Office

Organisation & adaptability

Time management

Integrity & professionalism

Tools

MS Office

Job description

Brook Street is offering a contract support role in a Government environment, with hybrid working (60% office attendance) and a training period requiring full office presence for about 2 weeks. You’ll support the Housing Contract Manager, ensure compliance, manage queries, and contribute to performance tracking using MS Office tools.

You will work with stakeholders, help respond to complaints, handle a multi-user mailbox, and assist with minute taking and visitor coordination.