Housing Customer Success Advisor | Hybrid

Service Care Solutions Ltd; Lyndhurst; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

Service Care Solutions Ltd is recruiting for a Housing Customer Service Officer in Lyndhurst. The role is hybrid (50% office, 50% home) after initial training, full-time hours (37 per week), and a 4-month temporary contract with potential extension.

You will be the first point of contact for residents, handling calls, emails, and face-to-face enquiries while raising repairs and recording data. Ideal candidates have customer service experience, strong IT skills, and the ability to work under

Qualifications

• Previous experience in a customer service or contact centre environment.
• Excellent communication and interpersonal skills.
• Experience dealing with a high volume of customer enquiries.
• Strong IT skills, including Word, Excel and Outlook.
• Good attention to detail and accurate data entry skills.
• The ability to work well under pressure and manage competing priorities.
• Experience within housing, local government or repairs services would be advantageous but isn’t essential.

Responsibilities

• Handle a high volume of customer enquiries by telephone, email and face‑to‑face.
• Provide advice and guidance on a range of housing services.
• Raise repairs and book or reschedule contractor appointments.
• Process customer payments and maintain accurate records.
• Record customer feedback, compliments and complaints.
• Update housing systems and ensure customer records remain accurate.
• Provide administrative support to the wider housing team where required.
• Work to service standards and performance targets while delivering excellent customer service.
• Support continuous improvement and adapt to new systems and processes.

Skills

Customer service

Communication skills

Interpersonal skills

IT literacy

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Service Care Solutions Ltd is recruiting for a Housing Customer Service Officer in Lyndhurst. The role is hybrid (50% office, 50% home) after initial training, full-time hours (37 per week), and a 4-month temporary contract with potential extension.

You will be the first point of contact for residents, handling calls, emails, and face-to-face enquiries while raising repairs and recording data. Ideal candidates have customer service experience, strong IT skills, and the ability to work under