Housing Solutions Officer – Hybrid & Community Impact

BCP Council; England; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Job summary

BCP Council is seeking a Housing Options Officer for a 12-month fixed-term contract. The role involves providing housing advice and support to residents, managing a caseload, and collaborating with partners to prevent homelessness. The position supports hybrid working and requires a full driving licence and right to work in the UK.

Starting salary is £35,570 (pro rata for part-time colleagues). The role sits within a defined pay band with progression opportunities as you grow with the

Qualifications

• Experience in housing advice or an advice/problem-solving capacity is required.
• Excellent customer service and problem-solving skills are essential.
• Ability to work across office, community, and home environments with face-to-face contact.

Responsibilities

• Provide housing advice and support to residents with housing problems.
• Manage a caseload effectively within competing demands.
• Collaborate with residents and other services to find lasting solutions.
• Work to prevent homelessness and support homelessness prevention efforts.
• Engage with customers in face-to-face settings across office, community, and home visits.

Skills

Customer service

Problem solving

Caseload management

Communication

Teamwork

Tools

Driving licence

Job description

BCP Council is seeking a Housing Options Officer for a 12-month fixed-term contract. The role involves providing housing advice and support to residents, managing a caseload, and collaborating with partners to prevent homelessness. The position supports hybrid working and requires a full driving licence and right to work in the UK.

Starting salary is £35,570 (pro rata for part-time colleagues). The role sits within a defined pay band with progression opportunities as you grow with the