Benefits Officer: Help Residents Access Support (Hybrid)

Publica Group; United Kingdom; Híbrido; GBP 27.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days annual leave

Health cash plan

Pension scheme with employer contrib.

Employee Assistance Programme 24/7

Cycle to work scheme

EV salary sacrifice car lease

Generous sickness cover

Descripción de la vacante

Publica Group Ltd is seeking a proactive Benefits Officer to join the Revenues and Benefits Team in the UK. You will administer Housing Benefit and Council Tax Support, own cases, and collaborate with colleagues while escalating complex issues when needed.

The role emphasizes accuracy, strong communication, and problem-solving, with hybrid working and an initial six months where office attendance is required five days a week.

Formación

• At least 5 qualifications equivalent to NVQ Level 2 or GCSE C/4+ including Maths and English.
• Strong customer service and written/verbal communication.
• Ability to manage time and prioritise workload.
• Proficient with IT systems, including Microsoft and Google apps.
• Calm and resilient under pressure.

Responsabilidades

• Administer Housing Benefit and Council Tax Support claims in line with legislation.
• Own customer cases and resolve issues with colleagues as needed.
• Escalate complex cases to technical specialists.
• Hybrid working with office attendance required Mon–Fri for six months.

Conocimientos

Customer service

Communication

Time management

IT literacy

Resilience

Educación

NVQ Level 2 / GCSE C or above (Maths & English)

Herramientas

Microsoft Office

Google Workspace

Descripción del empleo

Publica Group Ltd is seeking a proactive Benefits Officer to join the Revenues and Benefits Team in the UK. You will administer Housing Benefit and Council Tax Support, own cases, and collaborate with colleagues while escalating complex issues when needed.

The role emphasizes accuracy, strong communication, and problem-solving, with hybrid working and an initial six months where office attendance is required five days a week.