case administrator (AO)

Pathfinder International; Lancaster; Hybrid; GBP 17,000 - 19,000; Full time

Job summary

Brook Street is recruiting a Case Admin (AO) to support a busy probation environment in Lancaster. This full-time, office-based role runs 9am–5pm, Monday to Friday, with nearby LA1 5NU location.

You will build and maintain accurate offender and victim records, manage referrals, and produce required management information with strict confidentiality. You will be organised, calm under pressure and adept at multi-tasking, delivering clear admin processes and excellent service to internal colleagues

Qualifications

• A commitment to equality and inclusion, with an understanding of how it connects to everyday work
• Confidence dealing with service users, including those who may be distressed or may display inappropriate or aggressive behaviour—while knowing when and how to seek support
• Strong attention to detail, with a practical, process-driven approach to maintaining accurate systems within timescales
• Good communication skills for phone, email and in-person enquiries
• Willingness to support out-of-hours work when required

Responsibilities

• Set up and maintain accurate offender and victim information on approved databases
• Support the administration of referrals and help keep relationships flowing between offender management, victims, interventions, service providers and external agencies
• Prepare, maintain and collate case records, files and management information to required standards
• Receive and distribute communications by telephone, email and paper, including providing reception/telephone cover
• Act as a single point of contact within the unit for specialist areas when needed
• Make practical arrangements for sentence plan implementation (appointments, directions and related activity)
• Carry out enforcement administration and provide cover for administrative needs across the team
• Arrange equipment/materials and report faulty items for replacement or repair
• Support meetings as required, including organising agendas and circulating notes/minutes/action points
• Maintain records where petty cash/vouchers/warrants for travel costs are issued (in line with local financial procedures)
• Ensure all work is handled appropriately given the sensitive/confidential nature of information and follow Health & Safety processes

Skills

Equality & inclusion

Service-user handling

Attention to detail

Communication skills

Out-of-hours flexibility

Job description

Case Admin (AO)

Location: LA1 5NU (you must live close by to this location)

• Pay: £12.71 per hour
• Start: End of Dec / beginning of Jan

If you're organised, level-headed under pressure, and you enjoy supporting people through clear, efficient admin processes, this is a great opportunity to make a real difference. Our Client is hiring for a reputed client in a busy probation environment, offering full-time, office-based work across Monday to Friday, 9am-5pm.

What you'll be doing:

• Set up and maintain accurate offender and victim information on approved databases
• Support the administration of referrals and help keep relationships flowing between offender management, victims, interventions, service providers and external agencies
• Prepare, maintain and collate case records, files and management information to required standards
• Receive and distribute communications by telephone, email and paper, including providing reception/telephone cover
• Act as a single point of contact within the unit for specialist areas when needed
• Make practical arrangements for sentence plan implementation (appointments, directions and related activity)
• Carry out enforcement administration and provide cover for administrative needs across the team
• Arrange equipment/materials and report faulty items for replacement or repair
• Support meetings as required, including organising agendas and circulating notes/minutes/action points
• Maintain records where petty cash/vouchers/warrants for travel costs are issued (in line with local financial procedures)
• Ensure all work is handled appropriately given the sensitive/confidential nature of information and follow Health & Safety processes

What you'll bring:

• A commitment to equality and inclusion, with an understanding of how it connects to everyday work
• Confidence dealing with service users, including those who may be distressed or may display inappropriate or aggressive behaviour-while knowing when and how to seek support
• Strong attention to detail, with a practical, process-driven approach to maintaining accurate systems within timescales
• Good communication skills for phone, email and in-person enquiries
• Willingness to support out-of-hours work when required

Ready to bring your admin expertise and calm, caring approach to a team that values efficiency and respect?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.

We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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