Housing Concierge

Home Group Limited; Tees Valley; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Health cash plan

34 days leave

Job summary

Home Group is seeking a dedicated night worker to monitor premises, assist customers, and ensure safety during night hours. You will help maintain secure and pleasant buildings, engaging with neighbours and partners to handle incidents calmly.

The role supports vulnerable customers, requires vigilance, and offers benefits including a Health Cash Plan and extensive leave entitlements. Training and team collaboration are emphasized.

Qualifications

• Calm under pressure with great communication skills.
• Passion and experience in supporting others, either personally or professionally.
• Good judgement and clear communication.
• Recognise when things go wrong and intervene sensitively.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greeting customers and visitors, picking up repairs or cleaning.
• First line of support when team is unavailable.
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues and partners to manage anti-social behaviour.

Skills

Calm under pressure

Great communication

Supporting others

Good judgement

Job description

Earn £13.45 per hour and great benefits including Health Cash Plan

Home, a place where you belong Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We're looking for a dedicated night worker who won't fall asleep on the job! Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top Great Places to Work! We can't offer a CoS for this role. You bring

Key skills / requirements

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

Employment details

• Permanent, Part Time (35 hpw)
• You'll work a 4 nights on, 4 nights off shift pattern, with shifts running from 9:45pm to 8:15am. As our service operates all year round, you'll also work some weekends and bank holidays as part of your rota.
• Although you'll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You'll need an Enhanced DBS check done (we pay for it)

Benefits

• 34 days leave increasing to 39 (including bank hols and a "me day")
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally