Housing Concierge

Home Group Limited; North Shields; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health cash plan

34 days leave (incl. bank hols)

Pension contribution

Instant pay with Stream

Discounts on shops and experiences

Job summary

Home Group is recruiting for a dedicated night worker at their North Shields service. You will patrol the building, monitor CCTV and fire doors, greet customers, and handle repairs or cleaning tasks as they arise.

You will be the first line of support when the wider team isn’t available, responding to incidents calmly and ensuring safety and neighbourhood harmony. The role runs 8pm to 8am on a 37.5-hour weekly rota as maternity cover, with thorough training and strong teamwork.

Qualifications

• Calm under pressure with great communication skills.
• Passion and experience in supporting others, either personally or professionally.
• Good judgement and clear communication.
• You recognise when things are about to go wrong and intervene sensitively.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greet customers and visitors, pick up repairs or cleaning.
• Provide first line of support when wider team or support network isn't around.
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues and partners to manage anti-social behaviour.

Skills

Calm under pressure

Great communication skills

Passion for helping others

Good judgement

Job description

• Earn £26,300 per annum and great benefits including Health Cash Plan

Home, a place where you belong Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We're looking for a dedicated night worker who won't fall asleep on the job! Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours. Typical shift

Typical shift

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top Great Places to Work! We can't offer a CoS for this role. You bring

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.,

• Working from our service in North Shields on a temporary basis covering maternity leave (9 months contract)
  Working 8pm to 8am, 37.5 hours per week on a 4 week rolling rota
• Although you'll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You'll need an Enhanced DBS check done (we pay for it)

What's in it for you?

• 34 days leave increasing to 39 (including bank hols and a "me day")
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally