Housing Concierge

Home Group; Southampton; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Health Cash Plan

Instant pay with Stream

34 days leave (pro rata)

Job summary

Home Group is seeking a dedicated night worker to help maintain safety across sites in the UK. The role involves patrolling buildings, greeting customers, and handling repairs or cleaning tasks while acting as the first point of contact when others are unavailable.

You will monitor incidents calmly and work with partners to manage anti-social behaviour, with training and support from friendly colleagues and opportunities for progression.

Qualifications

• Calm under pressure with strong communication skills.
• Experience in supporting others, personally or professionally.
• Good judgement and clear communication.
• Ability to intervene sensitively to prevent issues.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greeting customers and visitors, picking up repairs or cleaning.
• First point of contact for customers when other teams aren’t available.
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues and partners to manage anti-social behaviour.

Skills

Calm under pressure

Excellent communication

Supportive

Conflict prevention

Job description

• Earn £13.45 per hour and great benefits including Health Cash Plan

• Earn £13.45 per hour and great benefits including Health Cash Plan

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We're looking for a dedicated night worker who won't fall asleep on the job!

What You'll Do

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Come and be part of one of the UK's Great Places to Work! We can't offer a CoS for this role.

You have

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

The practical bits

• Travel between our sites during the working hours of 9pm to 6pm will be expected
• Permanent, Part time (36 hpw) working 4 nights on and 4 nights off
• Although you'll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You'll need an Enhanced DBS check done (we pay for it)

What’s in it for you?

• 34 days leave increasing to 39 (including bank hols and a "me day" - pro rata)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [email protected].