Housing Concierge

Home Group Limited; Wheatley Hill; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health cash plan

34 days leave (39 with bank holidays)

Matching pension contribution

Instant pay access with Stream

800+ discounts

Résumé du poste

Home Group Limited is seeking a dedicated night worker to help keep customers safe, buildings secure and neighbourhoods peaceful. You will join a small night team and cover 21:15–07:45 shifts, four nights on followed by four nights off, including weekends and bank holidays.

Your duties include patrolling, CCTV checks, greeting customers, handling repairs or cleaning requests, and providing first-line support when others are unavailable.

Qualifications

• Calm under pressure with great communication skills.
• Passion and experience in supporting others, either personally or professionally.
• Good judgement and clear communication.
• You recognise when things are about to go wrong and intervene sensitively.

Responsabilités

• Walk around the building checking CCTV, fire doors and communal areas.
• Greeting customers and visitors, picking up repairs or cleaning.
• First line of support for our customers when our wider team or their own support network aren't around to help.
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues and partners to manage anti-social behaviour.

Connaissances

Calm under pressure

Great communication

Support others

Clear communication

Outils

CCTV system

DBS check

Description du poste

Salary £26,300 pa and great benefits including Health Cash Plan

Home, a place where you belong Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We're looking for a dedicated night worker who won't fall asleep on the job! Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours. Typical shift

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top Great Places to Work! We can't offer a CoS for this role. You bring

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

• You'll work 4 night shifts from 21:15-07:45, followed by 4 nights off. This rota includes weekends and bank holidays.
• Although you'll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You'll need an Enhanced DBS check done (we pay for it)

What's in it for you?

• 34 days leave increasing to 39 (including bank hols and a \"me day\")
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally