Housing Concierge

Home Group; St. Austell; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Health Cash Plan

Enhanced DBS check paid

Instant pay access with Stream

34 days leave increasing to 39

Job summary

Home Group is seeking a dedicated night worker to help keep our buildings safe and welcoming while supporting vulnerable customers. The role covers monitoring CCTV, greeting visitors, and handling repairs or cleaning requests.

You’ll be the first line of support when other teams aren’t available, monitor incidents, and work with colleagues to manage anti-social behaviour. Shifts run 10pm–7:30am on a permanent, part-time basis.

Qualifications

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren’t around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Job description

Earn £13.45 per hour, and great benefits including Health Cash Plan

Earn £13.45 per hour, and great benefits including Health Cash Plan

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job!

Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

What You'll Do

• Walk around the building checking CCTV, fire doors and communal areas


• Greeting customers and visitors, picking up repairs or cleaning


• The first line of support for our customers when our wider team or their own support network aren’t around to help!


• Monitor and respond to incidents calmly, quickly and fairly


• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top Great Places to Work! We can't offer a CoS for this role.

You have

• Calm under pressure with great communication skills


• Passion and experience in supporting others, either personally or professionally


• Good judgement and clear communication


• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

The practical bits

• Permanent, part time (31.5 hpw).


• The rota is 4 night on, followed by 4 nights off, working opposite shifts to your counterpart. Shifts are from 10pm to 7.30am.


• Although you’ll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings


• Able to use technology to monitor CCTV, update records and communicate with colleagues


• You’ll need an Enhanced DBS check done (we pay for it)

What’s in it for you?

• 34 days leave increasing to 39 (including bank hols and a \"me day\")


• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more


• Matching pension contribution (up to 7% and life insurance of 3x basic salary)


• Instant pay access with Stream


• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying.