Housing Concierge

Home Group Limited; Cowley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health cash plan

Instant pay with Stream

Discounts program

DBS check paid

Job summary

Home Group is seeking a dedicated night worker to keep residents safe, buildings secure, and welcoming. You will support vulnerable customers and those with complex care needs, primarily during night hours and with CCTV and incident response responsibilities.

The role involves three 12.5-hour night shifts weekly (7pm–7:30am), greeting visitors, handling repairs, and coordinating with teams to deter anti-social behaviour. DBS check is required and paid, with strong benefits and training provided.

Qualifications

• Night shift experience is preferred.
• Experience in supporting others is desirable.
• Strong communication and listening skills.
• Ability to remain calm and make clear judgements under pressure.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greeting customers and visitors, picking up repairs or cleaning.
• First line of support for customers when others aren’t around.
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues and partners to manage anti-social behaviour.

Skills

Night shift experience

Customer support

Communication skills

Calm under pressure

Job description

About the role

Salary £26,300 per annum, and great benefits including Health Cash Plan

Home, a place where you belongCalling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We're looking for a dedicated night worker who won't fall asleep on the job!Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!

You bring

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

Job details

• Occasional travel between Prospects house (EX4 4EY) and Northgate Court (EX4 3EA) may be required.
• Working on a rolling rota, you'll work three 12.5-hour night shifts per week, between 7pm - 7:30 am
• Although you'll work nights / lone work, we do get together regularly in the daytime for training and team meetings
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You'll need an Enhanced DBS check done (we pay for it)

What's in it for you?

• 34 days leave increasing to 39 (including bank hols and a me day)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email .

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