Housing Concierge

Home Group; Leeds; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

34 days leave

Health cash plan

Pension matching

Life insurance

Instant pay access

Discounts

Job summary

Home Group is seeking a dedicated night worker to ensure safety, security and a welcoming environment for residents. You will monitor CCTV, respond to incidents and support neighbours, while coordinating with the wider team as needed.

The role operates on a 4-week night rota (9:30pm–9:00am and 10:30pm–9:00am) and includes DBS checks. Join a trusted UK housing provider offering training, benefits, and opportunities to make a real difference.

Qualifications

• Calm under pressure and communicate clearly.
• Experience in supporting others, personally or professionally.
• Good judgement and clear communication.
• Able to intervene sensitively to prevent issues.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greet customers and visitors, handle repairs or cleaning tasks.
• Provide first-line support for customers when others aren’t around.
• Monitor and respond to incidents calmly, quickly and fairly.
• Collaborate with colleagues to manage anti-social behaviour.

Skills

Calm under pressure

Strong communication

Supportive mindset

Judgement and discretion

Intervene sensitively

Job description

• Earn £26,300 pa (£13.45 per hour) and great benefits including Health Cash Plan
  

• Earn £26,300 pa (£13.45 per hour) and great benefits including Health Cash Plan
  

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job!
Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren’t around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour
  

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You bring

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

Job details

• Working on a four week rota between the hours of 9:30pm - 9:00am and 10:30pm - 9:00am
• About the service - Over 55's extra care scheme
• Although you’ll work nights / lone work, we do get together regularly in the daytime for training and team meetings
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You’ll need an Enhanced DBS check done (we pay for it)
  

What’s in it for you?

• 34 days leave increasing to 39 (including bank hols and a “me day”)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more
  

Finally

For reasonable adjustments email [email protected].