Housing Concierge

Home Group; Billingham; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Health Cash Plan

Leave entitlement

Pension contribution

Instant pay

Discounts on shops and more

Job summary

Home Group is seeking a dedicated night worker to help keep our buildings safe, secure and welcoming for vulnerable customers. You’ll be part of a team focused on safety, cleanliness and community in a caring housing environment.

Typical shifts include patrolling the site, checking CCTV and fire doors, greeting customers, coordinating repairs or cleaning, and responding calmly to incidents. You’ll join a supportive team with training and meaningful daily impact.

Qualifications

• Calm under pressure and clear communication.
• Passion and experience in supporting others.
• Good judgement and ability to intervene sensitively when needed.

Responsibilities

• Walk the site, check CCTV, fire doors and communal areas.
• Greet customers and visitors, coordinate repairs or cleaning.
• Be the first line of support when others aren’t available.
• Monitor incidents and respond calmly, quickly and fairly.
• Collaborate with colleagues and partners to manage anti-social behaviour.

Skills

Calm under pressure

Great communication skills

Empathy and helping others

Good judgement

Confident in sensitive interventions

Job description

• Earn £13.45 per hour and great benefits including Health Cash Plan

• Earn £13.45 per hour and great benefits including Health Cash Plan

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We're looking for a dedicated night worker who won't fall asleep on the job!

Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!

You bring

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• Own vehicle preferred to access our services (we pay for the mileage); however, candidates who are confident using public transport will also be considered.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

Job details

• Permanent, part time (21.5 hpw). Covering all our services across the Teesside area.
• Rolling rota over 5 weeks; 2 night shifts per week, with shifts days varying from week to week.
• Although you'll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You'll need an Enhanced DBS check done (we pay for it)

What's in it for you?

• 34 days leave increasing to 39 (including bank hols and a "me day")
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [email protected].