Housing Concierge

Home Group Limited; Carlton; On-site; GBP 29,000 - 42,000; Part time

Benefits offered by this job

Health cash plan

Instant pay access with Stream

Pension contribution

Job summary

Home Group Limited is seeking a Housing Concierge in Carlton to help keep residents safe, buildings secure and welcoming. You will monitor CCTV and assist with repairs or cleaning, while greeting residents and visitors and providing first-line support when the wider team isn’t available.

You will help manage incidents calmly, work with colleagues to address anti-social behaviour, and contribute to a safe, pleasant living environment for neighbours.

Qualifications

• Calm under pressure with excellent communication abilities.
• Ability to support customers and colleagues in challenging situations.
• Good judgement and clear communication to explain decisions.

Responsibilities

• Inspect CCTV, fire doors, and communal areas.
• Greet customers and visitors; coordinate repairs or cleaning.
• Act as first line of support when others unavailable.
• Monitor incidents and respond calmly and quickly.
• Collaborate with colleagues to manage anti-social behaviour.

Skills

Calm under pressure

Great communication

Empathy

Judgement

Conflict intervention

Job description

Housing Concierge

Date Posted: 2026-09-23

Location: Carlton, Nottinghamshire, GB

Postcode: NG4 3

Application Deadline: 2026-12-26T07:02:24.257

About the role

Earn £13.45 per hour, Salary £26,300 pa [pro rata], and great benefits including Health Cash Plan. Home, a place where you belong. Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!

What you bring

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

Job details

• Permanent, part time (30 hpw), Monday to Friday (4:00pm until 10:00pm).
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You'll need an Enhanced DBS check done (we pay for it)

What's in it for you?

• 34 days leave increasing to 39 (including bank hols and a me day)
• Health cash plan saving you (and your children) £#####+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email .