Housing Concierge

Home Group Limited; Redruth; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Health cash plan

Instant pay access

Pension contributions

Life insurance

Job summary

Home Group Limited in Redruth, Cornwall, is seeking a part-time Customer Safety & Support role to help keep our buildings safe and welcoming. You will patrol areas, monitor CCTV, assist customers, and respond to incidents to protect residents and staff.

The role includes training, a DBS check paid by us, health cash plan, pension contributions, and perks like instant pay access and discounts. Shift pattern includes weekends and a Wednesday night slot.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to monitor CCTV and respond calmly to incidents.
• Able to work with colleagues to manage anti-social behaviour.
• Strong communication skills and good judgment under pressure.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greeting customers and visitors, picking up repairs or cleaning.
• The first line of support for customers when the wider team isn’t available.
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues and partners to manage anti-social behaviour.

Skills

Calm under pressure

Excellent communication

Empathy

Judgement

Intervene sensitively

Job description

Earn £26,300 per annum, pro rata / £13.45 per hour, and great benefits including Health Cash Plan

Home, a place where you belong. Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours. Typical shift

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You bring

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

Contract & Location

• Permanent, part time (33.5 hpw)
• You'll work fixed shift pattern of Saturday and Sunday (day shifts) 6am - 5pm and Wednesday (night shift) 5pm - 6am
• Based at our service in Redruth, Cornwall, with opportunities to pick up additional hours across other services in Cornwall
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You'll need an Enhanced DBS check done (we pay for it)

What's in it for you?

• 34 days leave increasing to 39 (including bank hols and a "me day")
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more