Housing Concierge

Home Group Limited; Guildford; On-site; GBP 12,000 - 13,000; Part time

Benefits offered by this job

Health cash plan

Instant pay access with Stream

Pension matching up to 7%

Life insurance 3x basic salary

34–39 days leave

Job summary

Home Group Limited is looking for a part-time weekend role in Guildford. You will help keep our customers safe, monitor CCTV, assist with repairs and cleaning, and provide the first line of support when others aren’t around. Shifts are Saturdays and Sundays, 7:00am to 4:00pm, 17 hours per week.

You’ll need to stay calm under pressure, communicate clearly, and work with colleagues to manage incidents and anti-social behaviour. An Enhanced DBS check is required and paid for by us.

Qualifications

• Enhanced DBS check required (paid by employer).

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Skills

Calm under pressure

Great communication

Supportive nature

Good judgement

Clear communication

Proactive problem recognition

Tools

CCTV monitoring

Job description

Earn £13.45 per hour, and great benefits including Health Cash Plan

Home, a place where you belong Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours. Typical shift

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You bring

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

Job details

• Permanent, part time (17 hpw)
• Weekend-only role, working 8.5 hours per day. Shifts are expected to be 7:00am to 4:00pm every Saturday and Sunday (occasional travel - access to car is not essential)
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You'll need an Enhanced DBS check done (we pay for it)

What's in it for you?

• 34 days leave increasing to 39 (including bank hols and a "me day")
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more