Housing Assistant

Stirling Council; Stirling; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Hybrid/flexible working

Pension scheme

Sick pay

Carers Leave

Paternity leave

Health & Wellbeing

Learning & Development

Cycle to Work

Lift share

Car Lease

Technology Benefit

Job summary

Stirling Council in Stirling is seeking a Housing Assistant within the Income Management & Housing Support Team. You will support tenants, update records, and work with Housing Officers to maintain tenancies.

The role requires flexibility for a fast-paced environment, strong communication and organisational skills, and PVG checks. You will be expected to assist vulnerable tenants to sustain tenancies.

Qualifications

• Customer service experience in housing or social services.
• Ability to work with people from diverse backgrounds.
• PVG check for Adults required if progressed.

Responsibilities

• Respond to tenants’ requests about rent accounts and tenancies.
• Provide support and assistance to vulnerable tenants to sustain tenancies.
• Work closely with Housing Officers and team members.
• Attend forced entries and be flexible with working times.
• Ensure customer records are updated in line with policies.

Job description

Closing Date: 29th October 2026

Contract Type: Full Time, Permanent

Salary: £31,662- £33,507

Hours: 35 per week

Location: Allan Water House

Job Description

A vacancy has arisen within our Income Management & Housing Support Team for a Housing Assistant. The postholder will work as part of a team with limited support and guidance offering an excellent customer service to tenants. You will ensure that customer records are updated and maintained in line with the Council's policies and procedures and you will work closely with Housing Officers and other members of the team.

You should be confident dealing with people from all walks of life including customers who may lead chaotic lifestyles for a variety of reasons. Duties include responding to requests from tenants regarding their rent accounts and tenancies, and the provision of support and assistance to vulnerable tenants in order that tenancies can be sustained. Attending forced entries at some of our tenancies is also a requirement of the post and you should be flexible with working times to accommodate this.

The postholder will feel comfortable working in a fast paced environment, have excellent communication skills and good organisational skills in order to manage workload.

We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.

The successful candidate will be required to be a member of the Protecting Vulnerable Groups Scheme (PVG) for Adults. If your application is progressed after the interview, you will be asked to complete the form and have your details verified.

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) Pro-rated for part time roles.
• Flexible working including hybrid office/work from home arrangements where the role allows. We have a good balance across our teams, retaining the benefits to work/life balance of working from home part of the week, with the collaborative and social benefits of working from the office 2-3 days per week
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme