Housing Assistant

Ashfield District Council; Sutton-in-Ashfield; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Local Government pension scheme

Personal Development

Discounted leisure facilities

Free eye tests

Cycle to work scheme

Health & well-being

Job summary

Ashfield District Council is looking for a Housing Assistant to join our Lettings Team on a 12-month fixed term contract. You will undertake a range of admin duties in support of Lettings and Tenancy, including assessing applications from residents seeking council housing.

You will be the first point of contact for customers seeking housing guidance and will ensure a friendly, high-quality service. The role requires excellent communication, strong IT skills and the ability to work well with

Qualifications

• Experience in admin duties supporting Lettings/Tenancy teams.
• Excellent communication and interpersonal skills.
• Competent in a range of IT packages.

Responsibilities

• Admin duties in support of Lettings and Tenancy Teams.
• Assess applications from residents seeking council housing.
• First point of contact for customers seeking housing help.
• Deliver a high-quality, consistent service.

Skills

Administrative duties

Customer service

IT literacy

Communication skills

Job description

(12 month fixed term contract)
We have an exciting opportunity for an enthusiastic and motivated candidate to join our Lettings Team as a Housing Assistant.
The successful candidate will undertake a range of admin duties in support of our Lettings and Tenancy Teams, a focus being the assessment of applications from residents seeking council housing.
In addition to a range of back-office tasks the post-holder will be a first point of contact for customers seeking assistance with their housing needs. The role is crucial in ensuring the customer has a positive experience and in the delivery of a consistent, high-quality service.
The successful candidate will possess excellent communication and interpersonal skills and will be competent in the use of a range of IT packages.
Contractual hours: 37
Package:

• Up to 43 days per year including bank holidays (pro rata for part time/condensed working)
• Local Government pension scheme
• Personal Development
• Discounted leisure facilities
• Free eye tests
• Cycle to work scheme
• Health & well-being