Housing Assistant, Whitburn Housing Office - Whitburn Partnership Centre, 509.89 - WEL10898

WEST LOTHIAN COUNCIL; Whitburn; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

West Lothian Council is seeking a proactive Housing Assistant to join our Housing, Customer & Building Services team on a permanent, full-time basis. You will deliver a high-quality housing management service, supporting tenants and contributing to sustainable communities.

This hybrid role requires strong communication, tenancy management experience, and the ability to apply council policies while working with colleagues across HCBS. A CIH Level 2 qualification or equivalent is preferred.

Qualifications

• Chartered Institute of Housing Level 2 qualification or equivalent.
• Excellent communication skills at all levels.
• Ability to record and report information accurately in writing and verbally.
• Ability to work under pressure and prioritise workload; strong IT skills.

Responsibilities

• Provide tenancy management support to achieve sustainable tenancies and prevent arrears.
• Offer comprehensive housing advice and personal housing planning for tenants and new customers.
• Collaborate with HCBS/Council teams to deliver high-standard services.
• Ensure policies and procedures are implemented to required standards.

Skills

CIH Level 2 qualification

Strong communication

Accurate recording/reporting

IT proficiency

Job description

Job advert

36 hours per week, 52.14 weeks per year, Permanent

About the role

The opportunity has arisen within West Lothian Council, Housing, Customer & Building Services for a self-motivated and enthusiastic Housing Assistant to join our team to deliver a high quality housing management service. This is an excellent opportunity to join our team following recent organisational changes.

Responsibilities

• Provide tenancy management support to tenants to achieve sustainable tenancies including maximisation of income management intervening early to prevent arrears escalation.
• Provide comprehensive housing advice by proactively working with tenants and new customers on housing solutions through the personal housing planning approach.
• Proactively work in your team and with others in HCBS/Council to deliver high standard of service delivery to meet tenant needs, aspirations and achieve sustainable tenancies and communities.
• Ensure that the council's policies and procedures are implemented to the required standards.

Essential qualifications and skills

• Essential to have a Chartered Institute of Housing Level 2 qualification or equivalent, or recent relevant experience of working in a frontline customer focused environment.
• Have highly developed communication skills, with the ability to communicate effectively at all levels.
• Ability to record and report information accurately and concisely both verbally and in writing.
• Work effectively under pressure with the ability to prioritise own workload and have a good knowledge of various IT packages.

Additional information

• This post is subject to the Council's flexible working policies and the role is operated on a hybrid basis.
• The post is subject to the Council's Green Travel working policies and the role will have access to Pool Car to undertake business related travel.