Housing Assistant

Regenda Group; Oldham; Hybrid; GBP 26,000; Full time

Job summary

A housing provider in Oldham seeks a Housing Assistant to deliver integrated neighbourhood management services. The role involves providing administrative support for lettings and managing customer interactions. Strong customer service and communication skills, along with an understanding of housing legislation, are crucial. Competitive benefits package and hybrid working options available.

Benefits

Flexible working options

27 days paid annual leave

6 additional days for volunteering

Up to 9% employer pension contribution

£250 annual Live and Learn allowance

Enhanced parental pay schemes

Employee Assistance Programme

Interest-free loans for equipment purchases

Monthly staff lottery scheme

Qualifications

• Experience delivering high-quality front-line customer-facing services.
• Understanding of housing processes and legislation is essential.
• Ability to support vulnerable customers with empathy.
• Excellent communication and interpersonal skills.
• Full UK driving licence is essential with access to a vehicle.

Responsibilities

• Provide admin support for service delivery including lettings and tenancy management.
• Ensure housing management systems are kept up to date.
• Assist with anti-social behaviour and estate management duties.

Skills

Front-line customer-facing services

Understanding of housing processes and legislation

Empathy

Communication skills

Customer service skills

UK driving licence and access to a vehicle

Job description

Job Details

• Annual salary of £25,255 (FTE)
• Permanent role
• Full-time (35 hours) with part‑time and flexible working patterns available
• Oldham office base with hybrid working

Proposed Interview Date: Monday 22nd September 2025

The role

As a Housing Assistant at Regenda Homes you will be part of a team responsible for delivering a high quality and integrated neighbourhood management service. This service should help to create sustainable communities with a particular focus on lettings.

You will be providing support with admin duties to deliver integrated service delivery including lettings, anti‑social behaviour, tenancy management and estate management. You will also ensure our housing management systems are kept up to date – this includes recording all of our customer contact via inbound and outbound CRMs.

The right fit

• You have experience delivering high‑quality front‑line customer‑facing services.
• An understanding of housing processes and legislation is essential.
• Evidence of working flexibly and adapting to changing requirements.
• You have the ability to support vulnerable customers with empathy.
• Excellent communication and interpersonal skills, both verbal and written.
• Excellent customer service skills.
• A full UK driving licence is essential with access to a vehicle.

Who we are

Regenda Homes is an award‑winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti‑social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector in care and support and in education, training and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit for the role.

Our People Services team will review your application and will be in touch shortly.

What we offer

Regenda Homes really is a great place to work and you don’t have to just take our word for it! We’re accredited by Best Companies for our world‑class levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer contribution to the pension scheme (match funded).
• £250 annual Live and Learn allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest‑free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

We regenerate places and create opportunities for people

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under‑represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested we encourage you to submit your application as early as possible.

INDLP

The Company

The Regenda Group is a great quality‑forward thinking housing business building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its wholly‑owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.

Our mission is to provide a comprehensive range of multi‑tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.

Our core purpose is to regenerate places to create opportunities for people.