Housing Assistant

Gravesham; Gravesend; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Hybrid Working

Free parking

Local Government Pension Scheme

Career development / training

Eye care vouchers

Cycle to Work Scheme

EAP Services 24/7

Job summary

Gravesham Borough Council in Gravesend is seeking a Neighbourhood Housing Assistant to join the Neighbourhood Services team at the Civic Centre. You will provide vital administrative support, manage records, monitor deadlines and coordinate information to support audits and performance monitoring.

You will handle enquiries, manage shared mailboxes, and ensure urgent matters reach the right officer promptly.

Qualifications

• Strong administrative and organisational skills, with the ability to manage competing priorities and meet deadlines.
• Experience of providing administrative or coordination support in a busy office or customer-service environment.
• Excellent attention to detail and the ability to maintain accurate records, trackers and documentation.
• Strong written and verbal communication skills, including the ability to produce clear emails, letters and routine reports.
• Good people skills, with a professional, approachable and customer-focused manner.
• Ability to work effectively as part of a team and build positive working relationships with colleagues across different services.
• Confidence using Microsoft Outlook, Word and Excel, including shared mailboxes and spreadsheets.
• Ability to handle sensitive and confidential information appropriately.
• Ability to identify urgent or high-risk matters and elevate them to the appropriate manager or officer.
• A good standard of literacy and numeracy.
• A willingness to learn about housing services, regulatory requirements and the Consumer Standards.
• Previous housing experience is not required. Experience from any administrative, customer-service, casework, compliance or regulated-service environment would be welcomed.

Responsibilities

• Provide vital support to managers and colleagues by keeping records accurate, monitoring actions and deadlines, preparing correspondence and reports.
• Bring together evidence for audits, assurance work and performance monitoring.
• Manage enquiries and shared mailboxes, coordinate information across teams and ensure urgent or sensitive matters reach the right person promptly.
• If you are organised, approachable, confident working with others and take pride in getting the details right, this varied role offers an excellent opportunity to make a positive contribution while developing your skills and experience.

Skills

Administrative skills

Organisational skills

Record keeping

Communication skills

Customer service

Teamwork

Attention to detail

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Salary:£27,237to £28,998per annum (inclusive of allowances)
Status:Full time (permanent)
Location:Civic Centre, Gravesend
Contract:Permanent
Working Pattern:Part time
Hours:37hours per week
Closing Date:20/09/2026

The Role

Join our Neighbourhood Services team on and and use your administrative skills to help us deliver a dependableservice for residents.

As a Neighbourhood Housing Assistant, you will provide vital support to managers and colleagues by keeping records accurate, monitoring actions and deadlines, preparing correspondence and reports, and bringing together evidence foraudits, assurance work and performance monitoring. Your contribution will help the service demonstrate compliancewith the Regulator of Social Housing’s Consumer Standards.

You will manage enquiries and shared mailboxes, coordinate information across teams and ensure urgent or sensitive matters reach the right person promptly. If you are organised, approachable, confident working with others and take pride in getting the details right, this varied role offers an excellent opportunity to make a positive contribution while developing your skills and experience.

• Strong administrative and organisational skills, with the ability to manage competing priorities and meet deadlines.
• Experience of providing administrative or coordination support in a busy office or customer-service environment.
• Excellent attention to detail and the ability to maintain accurate records, trackers and documentation.
• Strong written and verbal communication skills, including the ability to produce clear emails, letters and routine reports.
• Good people skills, with a professional, approachable and customer-focused manner.
• Ability to work effectively as part of a team and build positive working relationships with colleagues across different
• services.
• Confidence using Microsoft Outlook, Word and Excel, including shared mailboxes and spreadsheets.
• Ability to handle sensitive and confidential information appropriately.
• Ability to identify urgent or high-risk matters and elevate them to the appropriate manager or officer.
• A good standard of literacy and numeracy.
• A willingness to learn about housing services, regulatory requirements and the Consumer Standards.
• Previous housing experience is not required. Experience from any administrative, customer-service, casework, compliance or regulated-service environment would be welcomed.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more informationabout working for us .

• A minimum of 23 Days Annual Leave plus bank holidays.
• Membership to Local Government Pension Scheme - Local Government Pension Scheme
• Career development, training opportunities and access to e-learning
• Access to eye care vouchers and VDU Glasses
• External Occupational Health service
• Cycle to Work Scheme
• Access to EAP Services 24/7
• Hybrid Working
• Free parking
• Octopus Electric Vehicles Salary Sacrifice Scheme

Applicants must be able to demonstrate all essential requirements as listed in the job description.

We reserve the right to close this vacancy at any time prior to the closing date.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

The proposed interview date for this role will be 2 October 2026.